Benchmarking services for business management purposes; business evaluations; performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; evaluating the comparative performance of call and contact centers customer satisfaction and ability to help retain customers for the organization and operating awards and certification programs recognizing quality assurance excellence in selected areas of call and contact center service and performance, including comparisons to other call and contact centers that have undergone similar quality assurance studies, conducting an analysis of communications with the customers of call and contact centers to assess quality assurance levels and providing reports on the results thereof including outcomes, data analysis and recommendations, determining the rate at which call and contact centers resolve customer inquiries on the first call, and providing reports on the results thereof including outcomes, data analysis and recommendations, call and contact center customer tracking studies for measuring quality assurance levels over predetermined amounts of time and providing reports based on the results thereof; performing evaluations and analysis based on data metrics for customer call resolution, customer satisfaction with a call center and its customer service representatives and customer retention following a call and providing reports on the results thereof including numerical rating evaluating the comparative performance of call and contact centers; performing automated quality assurance evaluations of the performance of call and contact centers and providing analyses, reports and recommendations based on the results thereof to rate the quality of and improving performance for customer experience and customer satisfaction; business advice, assistance and consultancy services relating to digital strategy in the context of customer relationship management; business management consulting services relating to customer relationship management; data processing services in the field of customer management; call and contact center quality benchmarking studies for the measurement of service quality performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar benchmarking studies; call monitoring calibration studies to link call monitoring ratings to customer satisfaction survey ratings and providing reports on the study results with outcomes, data analysis and recommendations; conducting surveys among the customers and employees of call and contact centers to verify software-determined customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; performing studies and surveys to verify software-determined rates at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations; call and contact center customer and employee tracking studies for measuring customer and employee satisfaction levels over predetermined amounts of time and providing reports based on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center websites and providing reports on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center interactive voice response channels and providing reports on the results thereof; business marketing consulting services; market research services; conducting business, customer satisfaction, customer loyalty and market research surveys; business consulting and information services; business consulting services featuring customer agent analysis, metrics and feedback processes for comparing, rating the quality of and improving performance, customer experience and customer service; business consulting services in the field of customer and employee satisfaction and loyalty services; providing an incentive award program which rewards contact centers based on scores determined by analysing call recordings or transcripts of calls, emails or chat conversations between the customer agent and customer

Software as a service (SaaS) for automating quality assurance analysis and predicting customer satisfaction; providing quality assurance services; software as a service (SaaS) for business management and facilitation services, namely for coordinating and managing the delivery of services by others in the field of customer service; software as a service (SaaS) for real-time reviewing, analysis, and evaluation of the quality of services provided by others in the field of customer service; software as a service (SaaS) for use in customer relationship management (CRM); software as a service (SaaS) provider in the field of customer relationship management; software as a service (SaaS) services consisting of software for customer tracking and management; software as a service (SaaS) services featuring software for applications for the management and provision of customer relationship management; non-downloadable computer software applications for the management and provision of customer relationship management; providing non-downloadable computer software for use in quality assurance of the services of others in the field of call and contact centers; providing quality assurance services in the field of call and contact centers; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field of call and contact centers; providing a website application featuring an online community for registered users, whose access will allow them to view statistics, reports and results relating to their business' contact channel management namely call center management and business center management namely advice in the field of business management and marketing, operations namely advisory services relating to business management and business operations, and customer satisfaction; data automation and collection service using proprietary software to evaluate, analyze and collect service data; business technology software consultation services; testing, analysis and evaluation of service providers to determine conformity with established accreditation standards; providing a web site featuring technology that enables companies and organizations to administer and manage employee incentive award programs and to promote employee productivity, performance, recognition and morale; software as a service (SaaS) featuring online non-downloadable software for collecting, organizing, tracking and analyzing data from conversations between a customer and customer agent; non-downloadable software for analysing call recordings or transcripts of calls, emails or chat conversations between an agent and customer, identifying one or more word patterns therefrom and determining a score for the agent based thereon; software as a service (SaaS) services featuring software for scoring customer agent engagement based on actions and events used in the platform; measurement evaluations in the fields of call centers, customer agents and customer satisfaction; automated quality measurement and analysis of customer agent interactions for predicating overall customer satisfaction outcomes

Educational services, namely arranging and conducting training and certification courses and workshops in the field of sex addiction and partner trauma for mental health professionals.

Mental health counseling and therapy services in the field of sex addiction and partner trauma.

Cosmographic instruments; transmitters [telecommunication]; computer programs, downloadable; lasers, not for medical purposes; transmitters of electronic signals; navigational instruments; battery boxes; coils, electric; switches, electric; magnets; solar panels for the production of electricity; computer software, recorded; power wires; directional compasses; masts for wireless aerials; global positioning system [gps] apparatus; computer software applications, downloadable; satellite transmission apparatus; magnetic wires; apparatus and instruments for astronomy; probes for scientific purposes; computer operating programs, recorded; radio receivers; coaxial cables; radar apparatus; cases especially made for photographic apparatus and instruments; computer peripheral devices; conductors, electric; satellites for scientific purposes; holders for electric coils; impedance transformers.

Space vehicles; civilian drones; remote control vehicles, other than toys.

Travel services, namely transportation services for individuals or goods by air, sale of seats on various flights, transit and motor shuttle services, organization and sale of cruises, operation of expediting travel agencies, tour operator services, operation of host travel agencies, airport services namely airport representing and handling services for freight, cargo and baggage; services of wholesale and retail travel agencies namely travel organization services, travel planning services, travel information services, rental of tourist and transport vehicles, selling travel packages and all-inclusive holiday club packages, thematic trips and cruises, all through conventional marketing channels and via the Internet;

Arranging of congresses, seminars, conferences and activities for educational, sport or cultural purposes; organization of exhibitions and activities for educational, sport or cultural purposes; organization of competition [education or entertainment]; leisure and Entertainment services particularly in hotels or during travels; booking of all cultural services, ticket agency services;

Appareils et instruments scientifiques, de recherche, de navigation, géodésiques, photographiques, cinématographiques, audiovisuels, optiques, de pesage, de mesurage, de signalisation, de détection, d'essai, d'inspection, de secours (sauvetage) et d'enseignement; appareils et instruments pour l'enregistrement, la transmission, la reproduction ou le traitement de sons, d'images ou de données; supports enregistrés ou téléchargeables, logiciels, supports d'enregistrement et de stockage numériques ou analogues vierges; ordinateurs et périphériques d'ordinateurs; composants électroniques; radars; émetteurs radar; récepteurs radar; systèmes radar; appareils et logiciels de détection et d'évaluation des émissions électromagnétiques à des fins de renseignement électronique (systèmes ELINT); systèmes radar et de guerre électronique (EW); guides d'ondes pour l'émission de rayons de grande puissance; guides d'ondes pour la distribution de faisceaux de haute puissance; guides d'ondes térahertz; composants électroniques pour la transmission de signaux térahertz; câbles électriques; faisceaux de câbles; manchons de jonction pour câbles électriques; gaines pour câbles électriques; câbles à fibres optiques; câbles coaxiaux; contacts électriques; antennes; antennes pour appareils de communication sans fil; antennes cornets; parties intégrantes d'antennes; filtres d'antennes; transducteurs; transducteurs orthomodes; diplexeurs; multiplexeurs; émetteurs sans fil; émetteurs satellite; émetteurs radiofréquence; récepteurs radiofréquence; satellites à usage scientifique; satellites de télécommunication; logiciels de communication.

Fabrication sur mesure de composants électroniques, d'antennes, de guides d'ondes, de satellites et de systèmes aéronautiques, à la demande et selon le cahier des charges d'un client, y compris par fabrication additive.

Educational services, namely arranging and conducting training and certification courses and workshops in the field of sex addiction for mental health professionals.

Business consulting and advisory services in the field of energy efficiency; consulting services in the area of sustainable business solutions; providing information in the area of global sustainable business solutions

Financial sponsorship and funding of environmental sustainability programs; financial sponsorship and funding of programs to accelerate the development of green technologies; incubation and accelerator services, namely, providing financing to businesses for technology innovation projects; providing funding to businesses for education, research, development and for technology projects in the field of green aviation technologies and environmental stewardship; services of operating a consortium for the purpose of raising and disseminating funds in respect of technology innovation and education in the field of aviation, transportation and energy.

Bar services, cocktail lounge services, restaurant services; buffet services for cocktail lounges; catering of food and drinks; dine-in restaurant services; dining and restaurant services; eat-in and take-out food restaurants featuring delivery service; food truck parks; off-premises catering services, outside catering services, mobile catering services; off-site catering services; operating retail food trucks; providing banquet and social function facilities for special occasions; restaurant and bar services featuring live and recorded music; restaurant and bar services, including restaurant carryout services; restaurant services, catering and take-out food services; restaurant services, fast food restaurant services, carry out restaurant services, catering services; restaurant services, including eat-in, take-out, delivery and catering services; restaurant, cafe and bar services, food catering services, restaurant take-out services; restaurant, catering and bar and lounge services; restaurants and restaurant services; restaurants featuring home delivery; restaurants featuring online ordering; restaurants, self-service restaurants, snack-bars, canteen services, cafeterias, food and drink catering; self service restaurants; services for restaurants featuring pick-up counter, ordering and home delivery services; sit-down restaurant services; take away food and drink services; take-away restaurant services; take-out food services; take-out restaurant services

Appareils et instruments scientifiques, de recherche, de navigation, géodésiques, photographiques, cinématographiques, audiovisuels, optiques, de pesage, de mesurage, de signalisation, de détection, d'essai, d'inspection, de secours (sauvetage) et d'enseignement; appareils et instruments pour l'enregistrement, la transmission, la reproduction ou le traitement de sons, d'images ou de données; supports enregistrés ou téléchargeables, logiciels, supports d'enregistrement et de stockage numériques ou analogues vierges; ordinateurs et périphériques d'ordinateurs; composants électroniques; radars; émetteurs radar; récepteurs radar; systèmes radar; appareils et logiciels de détection et d'évaluation des émissions électromagnétiques à des fins de renseignement électronique (systèmes ELINT); systèmes radar et de guerre électronique (EW); guides d'ondes pour l'émission de rayons de grande puissance; guides d'ondes pour la distribution de faisceaux de haute puissance; guides d'ondes térahertz; dispositifs pour la transmission de signaux térahertz; câbles électriques; faisceaux de câbles; manchons de jonction pour câbles électriques; gaines pour câbles électriques; câbles à fibres optiques; câbles coaxiaux; contacts électriques; antennes; antennes pour appareils de communication sans fil; antennes cornets; parties intégrantes d'antennes; filtres d'antennes; transducteurs; transducteurs orthomodes; diplexeurs; multiplexeurs; émetteurs sans fil; émetteurs satellite; émetteurs radiofréquence; récepteurs radiofréquence; satellites à usage scientifique; satellites de télécommunication; logiciels de communication.

Fabrication sur mesure de composants électroniques, d'antennes, de guides d'ondes, de satellites et de systèmes aéronautiques, à la demande et selon le cahier des charges d'un client, y compris par fabrication additive.

Computer software for the transmission of data and information, namely, audio, video, voice, images, text, and graphics; computer software for operating, installing, testing, diagnosing and managing telecommunications equipment, namely network gateways, satellites, panel antennas, electrical conductor cables, satellite receivers, transponders, network interface cards, transceivers, antenna amplifiers, frequency converters, modems, network routers, telecommunications switching systems, and telemetry, tracking and control (TT&C) antennas; computer software for providing multiple user access to broadband, wireless and global computer information networks; computer software for transmission of data, namely voice, graphics, sound and video by means of broadband and wireless networks; broadband wireless equipment, namely telecommunications base stations for wireless networking and communications applications; antennas for wireless communications apparatus, namely satellite antennas, radio signal antennas, and cell phone antennas; satellites.

Digital network telecommunication services, namely providing multiple user access to a global computer network; wireless broadband communication services, namely, providing Internet access via wireless broadband networks; telecommunication services, namely providing Internet access via broadband optical or wireless networks; telecommunications services, namely, transmission of data, namely voice, graphics, sound and video by means of broadband or wireless networks; providing third party users with access to telecommunications infrastructure, namely network gateways, satellites, panel antennas, electrical conductor cables, satellite receivers, transponders, network interface cards, transceivers, antenna amplifiers, frequency converters, modems, network routers, telecommunications switching systems, and telemetry, tracking and control (TT&C) antennas; rental of telecommunications apparatus and installations, namely network gateways, satellites, panel antennas, electrical conductor cables, satellite receivers, transponders, network interface cards, transceivers, antenna amplifiers, frequency converters, modems, network routers, telecommunications switching systems, and telemetry, tracking and control (TT&C) antennas; telecommunications gateway services, namely providing multiple user access to a broadband Internet network; telecommunications services for providing multiple-user access to a global computer network; providing access to telecommunications networks, namely providing access to a global computer network, and providing access to the internet; satellite transmission of data, namely voice, graphics, sound and video.