Providing information and resources via the Internet including the online social networks and email marketing in the fields of customer service, client service, guest service, and visitor service standards, practices and guidelines.

Educational and vocational training programs, courses, seminars, presentations and workshops in the fields of customer service, client service, guest service, and visitor service; Operation of a computer database featuring training and educational information in the fields of customer service, client service, guest service, and visitor service; Providing a website featuring information in the fields of customer service, client service, guest service, and visitor service; Providing a website featuring educational and vocational training in the fields of customer service, client service, guest service, and visitor service; Publication of papers and electronic educational and training materials in the fields of customer service, client service, guest service, and visitor service; Production of audio and visual recordings, videos, video clippings in the fields of customer service, client service, guest service, and visitor service.

Accreditation services, namely, testing and evaluation of skills and practices for purposes of issuing qualifications and certifications in the fields of customer service, client service, guest service, and visitor service; Developing, organizing and conducting qualifying training and examinations in the fields of customer service, client service, guest service, and visitor service; Operation of a website featuring instructional, educational, teaching, qualifying training and examination, accreditation and certification services, and providing instructional, educational, teaching and training materials, all concerning customer service, client service, guest service, and visitor service.

Research and analysis to identify and develop best practices, standards and guidelines in the fields of customer service, client service, guest service, and visitor service.

Printed and electronic instructional, educational, teaching and training materials, namely, books, booklets, handbooks, course materials, presentation materials, brochures, pamphlets, manuals, guides and charts in the fields of food safety handling procedures and foodservice worker safety issues

Providing information, resources and consulting services with respect to human resources management and strategies in the fields of tourism and hospitality; promoting and developing human resources strategies for the tourism industry and hospitality services through discussion, consultation and collaboration with tourism operators and tourism organizations; performing employment and labour market research for the tourism and hospitality industry.

Promoting tourism and tourism career, namely, promoting job opportunities, information and resources on recruitment, career advancement and development, career retention and vocational training in the tourism and hospitality industry for local and foreign workers via website, social media sites, email marketing, radio advertising, trade shows, trade fairs, live presentations, audio-video presentations, and through distribution of related printed material, audio and visual recordings, videos and video clippings and public relations services.

Educational and vocational training programs, courses, seminars, presentations and workshops for tourism industry professionals and on topic of responsible service of alcoholic beverages in the hospitality sector, and issuing certification thereof

Accreditation services, namely, training, testing, and evaluation of skills and practices for purposes of issuing trade qualifications in the fields of tourism, hospitality and food services; developing, organizing and conducting qualifying training and examinations in the fields of tourism, hospitality and food services

Operation of a website promoting tourism and tourism career, and featuring instructional, educational, teaching, qualifying training and examination, accreditation and certification services, and providing instructional, educational, teaching and training materials, all concerning apprenticeship and other accredited industry training programs in the fields of tourism, hospitality and food services

Promoting the interest of the tourism industry through advocacy and communicating the views and objectives of the tourism industry to all levels of government to influence policy-making

Providing information and resources via the Internet including the online social networks and email marketing in the fields of customer service, client service, guest service, and visitor service standards, practices and guidelines.

Educational and vocational training programs, courses, seminars, presentations and workshops in the fields of customer service, client service, guest service, and visitor service; Operation of a computer database featuring training and educational information in the fields of customer service, client service, guest service, and visitor service; Providing a website featuring information in the fields of customer service, client service, guest service, and visitor service; Providing a website featuring educational and vocational training in the fields of customer service, client service, guest service, and visitor service; Publication of papers and electronic educational and training materials in the fields of customer service, client service, guest service, and visitor service; Production of audio and visual recordings, videos, video clippings in the fields of customer service, client service, guest service, and visitor service.

Accreditation services, namely, testing and evaluation of skills and practices for purposes of issuing qualifications and certifications in the fields of customer service, client service, guest service, and visitor service; Developing, organizing and conducting qualifying training and examinations in the fields of customer service, client service, guest service, and visitor service; Operation of a website featuring instructional, educational, teaching, qualifying training and examination, accreditation and certification services, and providing instructional, educational, teaching and training materials, all concerning customer service, client service, guest service, and visitor service.

Research and analysis to identify and develop best practices, standards and guidelines in the fields of customer service, client service, guest service, and visitor service.

Providing information, resources and consulting services with respect to human resources management and strategies in the fields of tourism and hospitality; Promoting and developing human resources strategies for the tourism industry and hospitality services through discussion, consultation and collaboration with tourism operators and tourism organizations; Performing employment and labour market research for the tourism and hospitality industry; Promoting tourism and tourism career, namely, promoting job opportunities, information and resources on recruitment, career advancement and development, career retention and vocational training in the tourism and hospitality industry for local and foreign workers via website, social media sites, email marketing, radio advertising, trade shows, trade fairs, live presentations, audio-video presentations, and through distribution of related printed material, audio and visual recordings, videos and video clippings and public relations services; Operation of a website promoting tourism and tourism career; Promoting the interest of the tourism industry through advocacy and communicating the views and objectives of the tourism industry to all levels of government to influence policy-making; Promoting public awareness of occupational health and wellness, and occupational safety and prevention in the fields of tourism and hospitality industry; Developing informational package for tourism operators to identify, assess and eliminate workplace hazards and for implementation of disability management, rehabilitation and reintegration programs; Providing information and resources via the Internet including the online social networks and email marketing in the fields of tourism and hospitality, responsible service of alcoholic beverages, apprenticeship and other accredited industry training programs in the fields of tourism, hospitality and food services, tourism industry strategic research initiatives, tourism industry standards and guidelines, human resources in the tourism industry, industry career awareness activities, development of career path in the tourism and hospitality industry, occupational health and wellness, occupational safety, prevention, disability management, rehabilitation and reintegration for the tourism and hospitality industry, food safety handling procedures, foodservice worker safety issues, and for promotion of the tourism industry, and recruitment, retention, management and training of tourism industry professionals

Educational and vocational training programs, courses, seminars, presentations and workshops for tourism industry professionals in the fields of tourism, hospitality and food services and on topics of responsible service of alcoholic beverages in the hospitality sector, safe food handling procedure, foodservice worker safety issues, occupational health and wellness, occupational safety and prevention, disability management, rehabilitation and reintegration in the fields of tourism and hospitality industry; Production of audio and visual recordings, videos, video clippings in the fields of tourism and hospitality, responsible service of alcoholic beverages, apprenticeship and other accredited industry training programs in the fields of tourism, hospitality and food services, tourism industry strategic research initiatives, tourism industry standards and guidelines, human resources in the tourism industry, industry career awareness activities, development of career path in the tourism and hospitality industry, occupational health and wellness, occupational safety, prevention, disability management, rehabilitation and reintegration for the tourism and hospitality industry, food safety handling procedures, foodservice worker safety issues, and for promotion of the tourism industry, and recruitment, retention, management and training of tourism industry professionals

Accreditation services, namely, testing and evaluation of skills and practices for purposes of issuing qualifications and certifications in the fields of tourism, hospitality and food services; Developing, organizing and conducting qualifying training and examinations in the fields of tourism, hospitality and food services; Operation of a website featuring instructional, educational, teaching, qualifying training and examination, accreditation and certification services and providing instructional, educational, teaching and training materials, all concerning apprenticeship and other accredited industry training programs in the fields of tourism, hospitality and food services; Evaluation, assessment and certification audits, namely, audits with the goal of delivering certifications of conformity to principles and against accepted optimum standards for organizations, programs and policies in the field of disability management for the tourism and hospitality industry

Industry research and analysis to identify and eliminate workplace hazard and to identify best practices in areas of occupational health and wellness, occupational safety and prevention, disability management, rehabilitation and reintegration in the fields of tourism and hospitality

Designing, developing, holding and processing online qualification examination, and issuing certification thereof, in the field of responsible service of alcoholic beverages

Providing information and resources featuring topic related to responsible service of alcoholic beverages via the Internet including website, online social networks and email marketing