Computer software for transmitting data and messages via multiple forms of media, namely via voice telephone, text telephone, data telephone, personal digital assistants, interactive television, facsimile, one-way and two-way pagers and global computer networks; computer software to provide interactive response menus to be activated by the recipient of information via the above devices and media; computer software to transmit responsive orders, instructions or other information or to establish connections between the sender of information and other parties; computer software to track and manage the transmission of, and responses to, such messages; computer software to provide support functions, namely, user control of personalized delivery options, in depth real-time reporting and business intelligence, and pricing/billing/transactional capabilities for the purpose of enhancing the delivery of information via voice telephone, text telephone, data telephone, personal digital assistants, interactive television, facsimile, one-way and two-way pagers, global computer networks, instant messaging platforms and video phones; and computer software to personalize the parameters for information to be transmitted via a communications device or apparatus, to specify the content, timing and other conditions of the transmission, and transaction preferences of the recipient of the information; electronic communications devices or apparatus, namely computer hardware; communications routing equipment, namely, wireless Internet and computer telephony servers, real-time voice-over Internet protocol apparatus, namely web and wireless web-based voice enabled information appliances, audio response units, namely automated call distributors, private branch exchanges, and interactive voice response systems, electronic computer databases in the field of customer relationship management, e-customer relationship management, sales force automation, customer participation management and marketing recorded on computer media; digital and interactive television system interface units, namely set-top boxes and fully-integrated interactive television units; telecommunications apparatus, namely telephone exchange systems comprised primarily of call distribution, private exchange management, call routing, call handling, call origination, voice recognition, text to speech conversion and interactive voice response mechanisms, computer telephony servers, telephones, mobile telephones and mobile telephone networks; computer hardware for providing a telecommunications gateway to access a global computer network; and telephony exchange systems comprised primarily of call distribution, private exchange management, call routing, call handling, call origination, voice recognition, text to speech conversion and interactive voice response mechanisms.

Real-time reporting of the transmission of data and messages via multiple forms of media, namely voice telephone, text telephone, data telephone, personal digital assistant, interactive television, facsimile, one-way and two-way pager and the global computer network; real-time reporting of the transmission of responsive orders, instructions and other information via the aforementioned media; integrated tracking and management of commercial transactions on a global computer network; providing an online computer database featuring consumer information in the field of customer relationship management, e-customer relationship management, sales force automation, customer participation management and marketing all containing customer profile and preference information, as well as customer responses; computerized database management in the field of management, sales coordination, customer relationship management, e-customer relationship management and sales force automation reporting; electronic transmission of messages and data via voice telephone, text telephone, data telephone, personal digital assistants, facsimile, one-way and two-way pagers and global computer networks; electronic transmission of messages and data for receipt by land-line or broadcast-based interactive television; audio streaming transmission of messages and data via a global computer network; video streaming services of messages and data via a global computer network; providing on-line computer databases containing interactive response menus to be activated by the recipient via the above devices to transmit orders, instructions, or other information, or to establish connections between the sender and other parties; telecommunication consulting services, namely personalization of parameters for information to be transmitted via a communications device or apparatus, to specify the content, timing and other conditions of the transmission, the device or apparatus to be used in making the transmission, and transaction preferences of the recipient of the information; telecommunications call origination and gateway services for the provision of access to a global computer network, communications routing services, and call routing and load balancing services; providing interoperation with global computer network and telephony exchange systems, namely linking user responses to interactive menus back to originating commerce or content systems in order to facilitate placement of orders, transmission of information, or establishment of connections between the user and other parties; telephony, computer telephony and data delivery services, namely providing an integrated global computer network and telephone service for database-based call origination and connection, transaction facilitation, call management and call routing and load balancing; providing multiple-user access to a global computer information network; and provision of real-time voice-over on a global computer or telephone network, namely, providing audio responses on a global computer or telephone network; installation, maintenance and customized design for others of computer software used to transmit information, provide interactive response menus, transmit responsive orders, instructions or other information, establish connections between the sender of information and other parties, track and manage the transmission of responses to such messages, support delivery of information via additional devices, and personalize parameters for information to be transmitted; providing information and consultation to others regarding adapting and implementing the above software to meet the needs of their clients; and consultation services in the fields of customer relationship management, e-customer relationship management, sales force automation, customer participation management, marketing, and the use and adaptation of two-way electronic messaging for use in electronic commerce.