Benchmarking services for business management purposes; business evaluations; performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; evaluating the comparative performance of call and contact centers customer satisfaction and ability to help retain customers for the organization and operating awards and certification programs recognizing quality assurance excellence in selected areas of call and contact center service and performance, including comparisons to other call and contact centers that have undergone similar quality assurance studies, conducting an analysis of communications with the customers of call and contact centers to assess quality assurance levels and providing reports on the results thereof including outcomes, data analysis and recommendations, determining the rate at which call and contact centers resolve customer inquiries on the first call, and providing reports on the results thereof including outcomes, data analysis and recommendations, call and contact center customer tracking studies for measuring quality assurance levels over predetermined amounts of time and providing reports based on the results thereof; performing evaluations and analysis based on data metrics for customer call resolution, customer satisfaction with a call center and its customer service representatives and customer retention following a call and providing reports on the results thereof including numerical rating evaluating the comparative performance of call and contact centers; performing automated quality assurance evaluations of the performance of call and contact centers and providing analyses, reports and recommendations based on the results thereof to rate the quality of and improving performance for customer experience and customer satisfaction; business advice, assistance and consultancy services relating to digital strategy in the context of customer relationship management; business management consulting services relating to customer relationship management; data processing services in the field of customer management; call and contact center quality benchmarking studies for the measurement of service quality performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar benchmarking studies; call monitoring calibration studies to link call monitoring ratings to customer satisfaction survey ratings and providing reports on the study results with outcomes, data analysis and recommendations; conducting surveys among the customers and employees of call and contact centers to verify software-determined customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; performing studies and surveys to verify software-determined rates at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations; call and contact center customer and employee tracking studies for measuring customer and employee satisfaction levels over predetermined amounts of time and providing reports based on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center websites and providing reports on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center interactive voice response channels and providing reports on the results thereof; business marketing consulting services; market research services; conducting business, customer satisfaction, customer loyalty and market research surveys; business consulting and information services; business consulting services featuring customer agent analysis, metrics and feedback processes for comparing, rating the quality of and improving performance, customer experience and customer service; business consulting services in the field of customer and employee satisfaction and loyalty services; providing an incentive award program which rewards contact centers based on scores determined by analysing call recordings or transcripts of calls, emails or chat conversations between the customer agent and customer

Software as a service (SaaS) for automating quality assurance analysis and predicting customer satisfaction; providing quality assurance services; software as a service (SaaS) for business management and facilitation services, namely for coordinating and managing the delivery of services by others in the field of customer service; software as a service (SaaS) for real-time reviewing, analysis, and evaluation of the quality of services provided by others in the field of customer service; software as a service (SaaS) for use in customer relationship management (CRM); software as a service (SaaS) provider in the field of customer relationship management; software as a service (SaaS) services consisting of software for customer tracking and management; software as a service (SaaS) services featuring software for applications for the management and provision of customer relationship management; non-downloadable computer software applications for the management and provision of customer relationship management; providing non-downloadable computer software for use in quality assurance of the services of others in the field of call and contact centers; providing quality assurance services in the field of call and contact centers; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field of call and contact centers; providing a website application featuring an online community for registered users, whose access will allow them to view statistics, reports and results relating to their business' contact channel management namely call center management and business center management namely advice in the field of business management and marketing, operations namely advisory services relating to business management and business operations, and customer satisfaction; data automation and collection service using proprietary software to evaluate, analyze and collect service data; business technology software consultation services; testing, analysis and evaluation of service providers to determine conformity with established accreditation standards; providing a web site featuring technology that enables companies and organizations to administer and manage employee incentive award programs and to promote employee productivity, performance, recognition and morale; software as a service (SaaS) featuring online non-downloadable software for collecting, organizing, tracking and analyzing data from conversations between a customer and customer agent; non-downloadable software for analysing call recordings or transcripts of calls, emails or chat conversations between an agent and customer, identifying one or more word patterns therefrom and determining a score for the agent based thereon; software as a service (SaaS) services featuring software for scoring customer agent engagement based on actions and events used in the platform; measurement evaluations in the fields of call centers, customer agents and customer satisfaction; automated quality measurement and analysis of customer agent interactions for predicating overall customer satisfaction outcomes

Music software; musical recordings; downloadable digital music; pre-recorded music videos; digital music players; digital music (downloadable) from the Internet; downloadable musical sound recordings; downloadable music video recordings; computer programs for processing digital music files; recorded or downloadable software platforms.

Clothing; headwear; footwear; T-shirts; jackets; trousers; caps.

Providing a website application featuring an online community for registered users, whose access will allow them to view statistics, reports and results relating to their business' contact channel management namely call center management and business center management namely advice in the field of business management and marketing, operations namely advisory services relating to business management and business operations, and customer satisfaction.

Database design and development services; Cloud computing services featuring software for database management and development; Providing on-line non-downloadable software for database management and development; Software as a service (SAAS) services featuring software for database management and development; Infrastructure-as-a-service (IAAS) services featuring software for database management and development; Platform-as-a-service (PAAS) services featuring software platforms for database management and development; Consulting services in the field of design, selection, implementation and use of computer software systems for others; Installation of computer software; Maintenance of computer software; Providing updates to computer software; Technical support services, namely, troubleshooting of computer software problems; Providing information online in the field of computer software for database design and development

Computer software for information processing, namely, database management and development; downloadable electronic publications in the nature of computer program manuals in the field of computer software for information processing, namely, database management and development; electronic publications, namely, computer program manuals in the field of computer software for information processing, namely, database management and development recorded on computer media.

Consulting services in the field of analysis, review, customization, design, selection, implementation, optimization, and use of computer software systems for others; maintenance of computer software; technical support services, namely, troubleshooting of computer software problems; providing updates to computer software; and providing technical and support information and alerts in the field of computer software via the Internet.

Computer software for information processing, namely, database management and development; downloadable electronic publications in the nature of computer program manuals in the field of computer software for information processing, namely, database management and development; electronic publications, namely, computer program manuals in the field of computer software for information processing, namely, database management and development recorded on computer media.

Consulting services in the field of analysis, review, customization, design, selection, implementation, optimization, and use of computer software systems for others; maintenance of computer software; technical support services, namely, troubleshooting of computer software problems; providing updates to computer software; and providing technical and support information and alerts in the field of computer software via the Internet.

Computer software for information processing, namely, database management and development; books, magazines, newsletters, and computer program manuals, in electronic form, in the field of computer software

Computer education training; publication of books, magazines, newsletters, and computer program manuals, in printed or electronic form, in the field of computer software

Computer software for information processing, namely, database management and development

Computer education training