AFINITI

Class [042]
Providing temporary use of on-line non-downloadable cloud computing software for artificial intelligence call center data service, namely, software for intelligent pairing of callers and agents in a call center through the use of artificial intelligence, for collecting, editing, organizing, modifying, book marking, and storing call center data and information, for transmission and sharing of call center data and information through on-line database access, for use in customer relationship management (CRM), for providing real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface, for providing web-based access to applications and services through a web operating system or portal interface, for automating data warehousing, for allowing sales and field service employees to update and receive data stored in an enterprise's computer databases in real time, using a mobile device, with full telephony integration with the telephone and/or software features of the mobile device, for analysis of call center data, for optimization of call center services, and for outsourcing of call center business processes ; providing temporary use of online non-downloadable computer telephony software; providing temporary use of on-line non-downloadable database management software