ALIASCX

Trademark usage description

downloadable application software used for assisting agents in the fields of predictive systems, cognitive process automation, visual computing applic Read More

Classification Information

Class [009]
Downloadable application software used for assisting agents in the fields of predictive systems, cognitive process automation, visual computing applications, knowledge virtualization, robotics and with digital virtual agents used in contact centers; workforce management application software for use in the centralization of time, schedule, and compensation management, and employee engagement; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; computer software for use in contact centers for database management; downloadable cloud computer software for use in contact centers for database management; computer software for assisting developers in creating program code for use in mobile internet applications and client interfaces.

Classification kind code

Class [035]
Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering services and back office support, namely, business administration consulting, documentation reproduction, documentation copying tasks, documentation indexing for others, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects, all in the area of contact center services.

Classification kind code

Class [042]
Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management.

Classification kind code

Mark Details

Serial Number

2192101

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 88 on 2^th Jul 2024	Security Interest Placed
Submitted for opposition 89 on 26^th Jun 2024	Security Interest Removed
Submitted for opposition 88 on 24^th Jul 2023	Security Interest Placed
Submitted for opposition 88 on 10^th Jul 2023	Security Interest Placed
Submitted for opposition 135 on 2^th Feb 2023	Amendment to Application
Submitted for opposition 287 on 21^st Jul 2022	Pre-Assessment Letter Sent
Submitted for opposition 30 on 16^th Jun 2022	Filed
Submitted for opposition 1 on 16^th Jun 2022	Created
Submitted for opposition 31 on 16^th Jun 2022	Formalized