ARCADA

Trademark usage description

computer software that provide solutions for client companies in need of automation of digital interactions to respond to customer queries and support Read More

Classification Information

Class [009]
Computer software that provide solutions for client companies in need of automation of digital interactions to respond to customer queries and support requests, to proactively send marketing messages, and to facilitate e-commerce transactions, with the use of chatbots, without human agents, via digital channels; Computer software that provides solutions for client companies in need of automation of technical support or employee support requests to respond to support queries through the use of chatbots, without human agents, via digital channels; Computer software using AI to assist chatbots in learning customer intent so as to respond to customer queries and support requests, to anticipate customers' product or service needs, and to facilitate e-commerce transactions via digital channels; Computer software using AI that uses machine learning models and deep learning so as to respond to customer queries and support requests, to proactively send marketing messages, and to facilitate e-commerce transactions via digital channels; Voice automation computer software to determine intent of calling customers so as to respond to customer queries, to proactively send marketing messages, and to facilitate e-commerce transactions via digital channels; Downloadable electronic publications in the field of customer service, digital customer interactions, automated brand promotion, e-commerce assistance and technical support automation, and artificial intelligence automated digital assistant (chatbot) technologies.

Classification kind code

Class [035]
Business consulting services for digital transformation; Business consulting, namely professional services relating to the development, implementation, maintenance and use of automation software and artificial intelligence automated digital assistants (chatbots) for customer service, digital customer interactions, brand promotion, and technical support; Analysis of commercial information related to customer interactions; Marketing services, namely provision of automation software for brand promotion and e-commerce assistance through interactions on digital channels.

Classification kind code

Class [041]
Non-downloadable electronic publications in the fields of automation of customer service, digital customer interactions, technical support, e-commerce assistance, and brand promotion; Educational services and provision of training, namely, conducting conferences, podcasts, and online courses, as well as publishing written materials, in the fields of automation of customer service, digital customer interactions, technical support, e-commerce assistance, and brand promotion; Training in the field of developing, customizing, implementing, maintaining and using support automation software based on artificial intelligence.

Classification kind code

Class [042]
Software-as-service (SAAS) featuring software that provide solutions for client companies in need of automation of digital interactions to respond to customer queries or support requests, to proactively send marketing messages, and to facilitate e-commerce transactions with the use of chatbots, without human agents, via digital channels; SAAS featuring software that provide solutions for client companies in need of automation of technical support or employee support requests to respond to support queries with the use of chatbots, without human agents, via digital channels; SAAS featuring software using AI to assist chatbot in learning customer intent so as to respond to customer queries or support requests, to anticipate customers' product or service needs, and to facilitate e-commerce transactions via digital channels; SAAS featuring software using AI that uses machine learning models and deep learning so as to respond to customer queries, to anticipate customers' product or service needs, and to facilitate e-commerce transactions via digital channels; SAAS featuring voice automation software to determine intent of calling customers so as to respond to customer queries, to proactively send marketing messages, and to facilitate e-commerce transactions via digital channels; Web-based software for client companies using algorithms to determine intent of calling customers in addressing complaints regarding quality or performance of product or service.

Classification kind code

Mark Details

Serial Number

2186890

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 88 on 17^th Oct 2022	Security Interest Placed
Submitted for opposition 287 on 20^th Jul 2022	Pre-Assessment Letter Sent
Submitted for opposition 30 on 19^th May 2022	Filed
Submitted for opposition 1 on 19^th May 2022	Created
Submitted for opposition 31 on 19^th May 2022	Formalized