ASPECT GOOD CALL.

Trademark usage description

computer software, namely, computer software for use in managing and controlling customer contact centers and workforce optimization capabilities, nam Read More

Vienna Information

27 . 1 . 1

Letters or numerals forming geometrical figures, written or typographical matter in perspectiveLettres ou chiffres formant des figures géométriques, inscriptions en perspective

27 . 1 . 5

Letters or numerals forming a triangle (surface or periphery)Lettres ou chiffres formant un triangle (surface ou pourtour)

29 . 1 . 8

BlackNoir

29 . 1 . 4

BlueBleu

29 . 1 . 1

Red, pink, orangeRouge, rose, orangé

Classification Information

Class [009]
Computer software, namely, computer software for use in managing and controlling customer contact centers and workforce optimization capabilities, namely, computer software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; computer software for creating desktop and management tools for customer contact centers; computer software for integrating customer relationship management (CRM Integration); computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; computer software for use in connection with customer contact centers and back office operations, namely, computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; and computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development.

Classification kind code

Class [042]
Consulting services in the field of design and development of computer software and hardware for use in the monitoring of customer contact centers, customer relationship management, workforce optimization and customer contact Center reporting; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, namely, software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; providing temporary use of non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; providing temporary use of non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; providing temporary use of non-downloadable software used to support the activities of contact center customer service representatives and contact center managers; providing temporary use of non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; providing temporary use of non-downloadable software used to create desktop and management tools for customer contact centers; providing temporary use of non-downloadable software used to integrate customer relationship management (CRM Integration); providing temporary use of non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; providing temporary use of non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; providing temporary use of non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development.

Classification kind code

Mark Details

Serial Number

2018246

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 48 on 31^st Aug 2021	Agent Changed
Submitted for opposition 22 on 30^th Jun 2021	Search Recorded
Submitted for opposition 20 on 30^th Jun 2021	Examiner's First Report
Submitted for opposition 223 on 30^th Jun 2021	Total Provisional Refusal
Submitted for opposition 256 on 19^th Jan 2021	Notification of Possible Opposition Sent
Submitted for opposition 257 on 19^th Mar 2020	Designation Notification - Madrid Protocol
Submitted for opposition 1 on 18^th Mar 2020	Created
Submitted for opposition 31 on 18^th Mar 2020	Formalized
Submitted for opposition 30 on 24^th Dec 2019	Filed
Submitted for opposition 228 on 24^th Dec 2019	International Registration