Trademark Search in Canada

AVAYA OCEANA

View On IC.GC.CA

REGISTERED

on 4 Jun 2021

Last Applicant/ Owned by

AVAYA LLC

350 Mt. Kemble AvenueMorristown, New Jersey 07960

Serial Number

1814902 filed on 19^th Dec 2016

Registration Number

TMA1101510 registered on 4^th Jun 2021

Registration expiry Date

4^th Jun 2031

Correspondent Address

MCMILLAN LLP

BROOKFIELD PLACE, SUITE 4400BAY WELLINGTON TOWER181 BAY STREETTORONTO

ONTARIO

M5J2T3

AVAYA OCEANA

Trademark usage description

computer software in the field of customer engagement solutions for the operation and management of client contact centers in the field of telecommuni Read More

Classification Information

Class [009]
Computer software in the field of customer engagement solutions for the operation and management of client contact centers in the field of telecommunications, namely, for client contact call center and customer interaction management; Computer software in the field of customer engagement solutions, namely cloud computing software for client contact centers for database management, general storage of data, managing customer communications via telephone voice mail message, web chat, web video, email, SMS.

Classification kind code

Class [042]
Providing online, non-downloadable software platform for contact center and customer interaction management, namely a software platform in the field of customer engagement solutions that manages customer communications received via telephone, email, social media analytics (SMA) subscription based cloud service software that connects to cloud based public social networks, web chat, routing, distributing, queuing, auditing, reporting, tracking, recording and electronically storing those communications, and that electronically stores and manages data about those customer interactions; Providing cloud-based, online non-downloadable software for management of client contact center software platforms in the field of customer engagement; Providing online non-downloadable software that allows users to utilize VOIP telephone services, instant messaging, online chat, real-time text messaging, and video conferencing; Providing on-line, non-downloadable software in the field of internet telecommunications, namely, email, instant messaging, chat room, and social networking, namely integration of communications within virtual communities and networks via social media interactive Web 2.0 Internet-based applications. VoIP, teleconferencing, video conferencing; Providing on-line, non-downloadable software for enabling subscribers to communicate via the internet through email, instant messaging, chat room, social media, VoIP, teleconferencing, video conferencing; Providing on-line non-downloadable software for participation in Internet chat rooms, web chat; Providing online non-downloadable software in the field of providing customer service and support, namely for providing customers with online chat real-time text transmission with a customer service support team and measuring customer engagement; Providing on-line non-downloadable software that allows customers to converse with a customer service representative in real time via live chats

Classification kind code

Mark Details

Serial Number

1814902

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 27 on 18^th Jan 2021	Approval Notice Sent
Submitted for opposition 15 on 26^th May 2020	Correspondence Created
Submitted for opposition 15 on 29^th Oct 2019	Correspondence Created
Submitted for opposition 12 on 9^th Jan 2019	Extension of Time
Submitted for opposition 15 on 3^rd Jul 2018	Correspondence Created
Submitted for opposition 22 on 6^th Nov 2017	Search Recorded
Submitted for opposition 20 on 6^th Nov 2017	Examiner's First Report
Submitted for opposition 1 on 20^th Dec 2016	Created
Submitted for opposition 31 on 20^th Dec 2016	Formalized
Submitted for opposition 30 on 19^th Dec 2016	Filed