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on 13 Jun 2023

Last Applicant/ Owned by

PLIVO INC

201 Mission St, Suite 230San Francisco CA 94105

US

Serial Number

2166941 filed on 9th Jul 2021

Correspondent Address

FURMAN IP LAW & STRATEGY PC

260-10 Research DriveOffice D/EREGINA

SASKATCHEWAN

CA

S4S7J7

C

Trademark usage description

downloadable computer software for use in providing customer interaction management, customer service, and customer engagement; downloadable computer Read More

Vienna Information

27 . 5 . 1

Letters presenting a special form of writingLettres présentant un graphisme spécial

27 . 5 . 21

One letterUne lettre

26 . 1 . 1

CirclesCercles

26 . 1 . 3

One circle or ellipseUn cercle ou une ellipse

26 . 1 . 12

Circles or ellipses containing one or more other geometrical figures -- Note: Including circles or ellipses containing bent or straight lines (except 26.1.10).Cercles ou ellipses contenant une ou plusieurs autres figures géométriques -- Note: Y compris les cercles ou ellipses contenant des lignes courbées ou droites (excepté 26.1.10).

26 . 1 . 24

Circles or ellipses with dark surfaces or parts of surfacesCercles ou ellipses avec surface ou partie de la surface foncée

26 . 1 . 26

Circles or ellipses with cutout areasCercles ou ellipses avec des zones découpées

26 . 11 . 1

One line or one bandUne ligne ou une bande

26 . 11 . 7

Vertical lines or bandsLignes ou bandes verticales

26 . 11 . 8

Horizontal lines or bandsLignes ou bandes horizontales

26 . 11 . 10

Straight lines or bandsLignes ou bandes droites

Classification Information

Class [009]
Downloadable computer software for use in providing customer interaction management, customer service, and customer engagement; Downloadable computer software for use in providing call center, contact center communications, operations, and management; Downloadable computer software for use in providing call center, contact center and telecommunications functionality, namely predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing systems; Downloadable computer software for collection, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information; Downloadable computer software for use in database management and management of customer communications, namely, email, phone calls, video calls, call recordings, online meetings, calendar, and messaging; Downloadable computer software for use in management of customer data, aggregating of customer data, and tracking and recording of telephone calls, chats, and emails; Downloadable computer software for planning, scheduling and management of customer meetings, task management, and project management; Downloadable computer software for management of secured access to customer relationship management software systems; Downloadable computer software for omni-channel customer service across email, calls, chat, and social networks; Downloadable computer software for management, tracking of customer service performance; Downloadable computer software for creation of customer service reports and tracking and displaying quantitative and visual information; Downloadable computer software for integration with customer data platforms and databases

Classification kind code

11

Class [038]
Providing access to an on-line portal, namely, providing customer access to their workflows and ability to design such workflows, communication account usage data, account usage pattern, for purposes of account business management and reporting

Classification kind code

11

Class [042]
Providing on-line non-downloadable software for use in providing customer interaction management, customer service, and customer engagement; Providing on-line non-downloadable software for use in providing call center, contact center communications, operations, and management; Providing on-line non-downloadable software for use in providing call center, contact center and telecommunications functionality, namely predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing systems; Providing on-line non-downloadable software for collection, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information; Providing on-line non-downloadable software for use in database management and management of customer communications, namely, email, phone calls, video calls, call recordings, online meetings, calendar, and messaging; Providing on-line non-downloadable software for use in management of customer data, aggregating of customer data, and tracking and recording of telephone calls, chats and emails; Providing on-line non-downloadable software for planning, scheduling and management of customer meetings, task management, and project management; Providing on-line non-downloadable software for management of secured access to customer relationship management software systems; Providing on-line non-downloadable software for omni-channel customer service across email, calls, chat, and social networks; Providing on-line non-downloadable software for management, tracking of customer service performance; Providing on-line non-downloadable software for creation of customer service reports and tracking and displaying quantitative and visual information; Providing on-line non-downloadable software for integration with customer data platforms and databases

Classification kind code

11

Mark Details

Serial Number

2166941

Mark Type

Trademark

Legal History

Show more

Action TakenStatus
Submitted for opposition 48
on 5th Sept 2023		Agent Changed
Submitted for opposition 22
on 13th Jun 2023		Search Recorded
Submitted for opposition 20
on 13th Jun 2023		Examiner's First Report
Submitted for opposition 223
on 13th Jun 2023		Total Provisional Refusal
Submitted for opposition 256
on 19th Dec 2022		Notification of Possible Opposition Sent
Submitted for opposition 257
on 17th Feb 2022		Designation Notification - Madrid Protocol
Submitted for opposition 31
on 17th Feb 2022		Formalized
Submitted for opposition 1
on 17th Feb 2022		Created
Submitted for opposition 228
on 9th Jul 2021		International Registration
Submitted for opposition 30
on 9th Jul 2021		Filed