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CONTACT LENS

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CONTACT LENS
SEARCHED

on 26 Jul 2024

Last Applicant/ Owned by

Amazon Technologies, Inc.

410 Terry Ave NSeattle, WA 98109

US

Serial Number

2028774 filed on 15th May 2020

Correspondent Address

GOWLING WLG (CANADA) LLP

550 BURRARD STREETSUITE 2300VANCOUVER

BRITISH COLUMBIA

CA

V6C2B5

CONTACT LENS

Trademark usage description

recorded and downloadable computer software for contact center management and operation, namely, software that enables users to view and customize rea Read More

Classification Information

Class [009]
Recorded and downloadable computer software for contact center management and operation, namely, software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; recorded and downloadable computer software for call center management and operation, namely, software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; recorded and downloadable computer software for providing customer service and customer support, namely, software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; recorded and downloadable computer software for managing and tracking customer service agent performance and workflow; recorded and downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded and downloadable computer software for providing post-call analytics to call centers and contact centers; recorded and downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded and downloadable computer software for providing real time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded and downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded and downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded and downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded and downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded and downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance

Classification kind code

11

Class [035]
Message and conference call transcription services

Classification kind code

11

Class [038]
Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions

Classification kind code

11

Class [042]
Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support, namely, software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance

Classification kind code

11

Mark Details

Serial Number

2028774

Mark Type

Trademark

Legal History

Action TakenStatus
Submitted for opposition 22
on 26th Jul 2024		Search Recorded
Submitted for opposition 20
on 26th Jul 2024		Examiner's First Report
Submitted for opposition 287
on 9th Jun 2022		Pre-Assessment Letter Sent
Submitted for opposition 30
on 15th May 2020		Filed
Submitted for opposition 1
on 15th May 2020		Created
Submitted for opposition 31
on 15th May 2020		Formalized