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GENESYS CLOUD CX

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GENESYS CLOUD CX
SEARCHED

on 4 Oct 2024

Last Applicant/ Owned by

GENESYS CLOUD SERVICES INC.

1302 El Camino Real, Suite 300Menlo Park, CA 94025

US

Serial Number

2198641 filed on 18th Jul 2022

Correspondent Address

MBM INTELLECTUAL PROPERTY AGENCY

275 SLATER STREET14TH FLOOROTTAWA

ONTARIO

CA

K1P5H9

GENESYS CLOUD CX

Trademark usage description

designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reportin Read More

Classification Information

Class [035]
Designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion

Classification kind code

11

Class [038]
Telecommunications services, namely, voice over internet protocol (voip) services

Classification kind code

11

Class [042]
Providing temporary use of non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services and customized, customer-specific applications

Classification kind code

11

Mark Details

Serial Number

2198641

Mark Type

Trademark

Legal History

Action TakenStatus
Submitted for opposition 22
on 4th Oct 2024		Search Recorded
Submitted for opposition 20
on 4th Oct 2024		Examiner's First Report
Submitted for opposition 80
on 2th May 2024		Change of Title Registered
Submitted for opposition 67
on 30th Dec 2022		Agent Name Changed
Submitted for opposition 80
on 13th Oct 2022		Change of Title Registered
Submitted for opposition 287
on 22nd Jul 2022		Pre-Assessment Letter Sent
Submitted for opposition 30
on 18th Jul 2022		Filed
Submitted for opposition 1
on 18th Jul 2022		Created
Submitted for opposition 31
on 18th Jul 2022		Formalized