Trademark Search in Canada

GENESYS MULTICLOUD CX

View On IC.GC.CA

SEARCHED

on 27 Sept 2024

Last Applicant/ Owned by

GENESYS CLOUD SERVICES INC.

1302 El Camino Real, Suite 300Menlo Park, CA 94025

Serial Number

2198638 filed on 18^th Jul 2022

Correspondent Address

MBM INTELLECTUAL PROPERTY AGENCY

275 SLATER STREET14TH FLOOROTTAWA

ONTARIO

K1P5H9

GENESYS MULTICLOUD CX

Trademark usage description

advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management a Read More

Classification Information

Class [035]
Advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion

Classification kind code

Class [042]
Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management

Classification kind code

Mark Details

Serial Number

2198638

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 20 on 4^th Oct 2024	Examiner's First Report
Submitted for opposition 22 on 27^th Sept 2024	Search Recorded
Submitted for opposition 80 on 2^th May 2024	Change of Title Registered
Submitted for opposition 67 on 30^th Dec 2022	Agent Name Changed
Submitted for opposition 80 on 13^th Oct 2022	Change of Title Registered
Submitted for opposition 287 on 22^nd Jul 2022	Pre-Assessment Letter Sent
Submitted for opposition 30 on 18^th Jul 2022	Filed
Submitted for opposition 1 on 18^th Jul 2022	Created
Submitted for opposition 31 on 18^th Jul 2022	Formalized