Trademark Search in Canada

GOOD CALL.

View On IC.GC.CA

REGISTERED

on 8 Nov 2023

Last Applicant/ Owned by

ASPECT SOFTWARE INC.

5 Technology Park DriveWestford MA 01886

Serial Number

2014242 filed on 24^th Dec 2019

Registration Number

TMA1206950 registered on 8^th Nov 2023

Registration expiry Date

24^th Dec 2029

Correspondent Address

LAVERY, DE BILLY, LLP

1 Place Ville Marie, Suite 4000Montréal

QUÉBEC

H3B4M4

GOOD CALL.

Trademark usage description

computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the form of integrating, rou Read More

Classification Information

Class [009]
Computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the form of integrating, routing, controlling and monitoring inbound and outbound customer contacts through one and more multiple channels namely public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts in the industry of call and contact center services; downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers; computer software for use in managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and advanced campaign management in the industry of call and contact center services; downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; computer software used to support the activities of contact center customer service representatives and contact center managers in the industry of call and contact center services in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; computer software used to support the activities of contact center customer service representatives and contact center managers in the industry of call and contact center services, namely for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management, for providing real-time and historical contact center report generation, for creating desktop and management tools for customer contact centers, for creating and managing workforce schedules, workforce job performance and workforce skills; computer software for use in managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one and more multiple channels namely public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts in the industry of call and contact center services; downloadable computer software for creating desktop and management tools for customer contact centers; computer software used in integrating customer relationship management software with customer contact centers in the industry of call and contact center services; computer software for running development programs and application programs used for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks in the industry of call and contact center services; computer software for use in connection with customer contact centers and back-office operations in the nature of workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and Payment Card industry compliance (PCI) in the industry of call and contact center services; downloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development.

Classification kind code

Class [042]
Consulting services in the field of designing, improving, integrating, implementing, optimizing, controlling, training and monitoring of customer contact center, customer relationship management, workforce optimization, and customer contact center reporting hardware and software; software as a service (saas) services featuring online non-downloadable computer software for use by others for managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one and more multiple channels namely public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts in the industry of call and contact center services; providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable computer software for use in managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management in the industry of call and contact center services; providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; providing temporary use of non-downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the industry of call and contact center services in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; providing temporary use of online non-downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; providing temporary use of non-downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the industry of call and contact center services, namely for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management, for providing real-time and historical contact center report generation, for creating desktop and management tools for customer contact centers, for creating and managing workforce schedules, workforce job performance and workforce skills; providing temporary use of non-downloadable computer software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one and more multiple channels namely public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts in the industry of call and contact center services; providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; providing temporary use of non-downloadable software used to integrate customer relationship management software (CRM Integration); providing temporary use of non-downloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks in the industry of call and contact center services; providing temporary use of non-downloadable computer software for use in connection with customer contact centers and back-office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and Payment Card industry compliance (PCI) in the industry of call and contact center services; providing temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development.

Classification kind code

Mark Details

Serial Number

2014242

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 22 on 30^th Jun 2021	Search Recorded
Submitted for opposition 20 on 30^th Jun 2021	Examiner's First Report
Submitted for opposition 223 on 30^th Jun 2021	Total Provisional Refusal
Submitted for opposition 236 on 9^th Mar 2021	Partial Withdrawal - Madrid Protocol
Submitted for opposition 256 on 28^th Dec 2020	Notification of Possible Opposition Sent
Submitted for opposition 257 on 27^th Feb 2020	Designation Notification - Madrid Protocol
Submitted for opposition 31 on 26^th Feb 2020	Formalized
Submitted for opposition 1 on 26^th Feb 2020	Created
Submitted for opposition 228 on 24^th Dec 2019	International Registration
Submitted for opposition 30 on 24^th Dec 2019	Filed