Trademark Search in Canada

HUMANIFY

View On IC.GC.CA

REGISTERED

on 5 Dec 2019

Last Applicant/ Owned by

TTEC HOLDINGS INC.

6312 South Fiddler's Green CircleSuite 100NGreenwood Village, CO 80111

Serial Number

1717620 filed on 3^rd Mar 2015

Registration Number

TMA1065366 registered on 5^th Dec 2019

Registration expiry Date

5^th Dec 2029

Correspondent Address

CLARK WILSON LLP

900 - 885 WEST GEORGIA STREETVANCOUVER

BRITISH COLUMBIA

V6C3H1

HUMANIFY

Trademark usage description

software for providing customers with a multichannel user interface that provides a self-service product answer engine, personalized product support, Read More

Classification Information

Class [009]
Software for providing customers with a multichannel user interface that provides a self-service product answer engine, personalized product support, namely, providing information about the goods and services of others to their customers, product information, information knowledge bases, social media management and product and service recommendations to enable the customer experience; computer software for the product and warranty registration for the products of others; software that enables remote workforces to provide customer service; software that enables workforces to provide customer service via software for use on mobile devices; software that enables workforces to provide customer service via software for use on desktop-based computing devices

Classification kind code

Class [042]
Software as a service (SaaS) services featuring cloud-based software for allowing customers to build multichannel user interfaces that support a self-service product answer engine, personalized product and service support, namely, providing information about the goods and services of others to their customers, product and service information, information knowledge bases, social media management and product and service recommendations to enable the customer experience; providing temporary use of on-line nondownloadable software and applications for providing customer relationship management services; providing temporary use of on-line non-downloadable software and applications for providing outsource service provider services in the field of customer relationship management, and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media, mobile technologies and enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments, and providing customers with multicultural marketing solutions and speech driven navigation tools; software as a service (SaaS) and platform as a service (PaaS) services featuring software for customer care and customer relationship management; providing temporary use of on-line nondownloadable software and applications for providing business information management, namely, collection of data regarding consumer behavior patterns; software as a service (SaaS) and platform as a service (PaaS) services featuring software for business analytics, namely evaluation of consumer behavior patterns; providing temporary use of on-line non-downloadable software and applications for providing business monitoring and consulting services, namely, tracking web sites and applications of others to provide strategy, insight, marketing, sales, operation, product design, particularly specializing in the use of analytical and statistical models for the understanding and predicting of consumers, businesses, and market trends and actions; software as a service (SaaS) and platform as a service (PaaS) services featuring software for providing business assistance services, namely, assisting health care facilities and other companies with customer follow-up to improve customer outcomes and satisfaction through the use of telecommunication devices and computer networks with automated interaction and data feedback, monitoring and compilation capacity business monitoring services, namely, tracking web sites of others to provide details about user click traffic or visits to the web site; providing temporary use of on-line non-downloadable software and applications for providing business monitoring and consulting services, namely, tracking web traffic and applications of others to match consumers with subject matter experts; providing temporary use of on-line non-downloadable software and applications for providing business consulting services in the field of customer relationship management; software as a service (SaaS) and platform as a service (PaaS) services featuring software for communications services, namely, matching consumers with subject matter experts and expert resources, routing consumers to support services and personnel on web and mobile platforms; computer services, namely, hosting and maintaining a cloud-based platform for the product and warranty registration for the products of others; consulting services in the field of design, selection, implementation and use of computer software systems

Classification kind code

Mark Details

Serial Number

1717620

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 12 on 23^rd Nov 2017	Extension of Time
Submitted for opposition 12 on 25^th May 2017	Extension of Time
Submitted for opposition 12 on 1^st Nov 2016	Extension of Time
Submitted for opposition 15 on 1^st Nov 2016	Correspondence Created
Submitted for opposition 15 on 19^th May 2016	Correspondence Created
Submitted for opposition 22 on 31^st Aug 2015	Search Recorded
Submitted for opposition 20 on 31^st Aug 2015	Examiner's First Report
Submitted for opposition 31 on 5^th Mar 2015	Formalized
Submitted for opposition 1 on 4^th Mar 2015	Created
Submitted for opposition 30 on 3^rd Mar 2015	Filed