INTENT DRIVEN ENGAGEMENT

Trademark usage description

outsourcing services in the field of customer support and analysis in the nature of customer support services, namely diagnosis of computer hardware a Read More

Classification Information

Class [035]
Outsourcing services in the field of customer support and analysis in the nature of customer support services, namely diagnosis of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries, telemarketing services and computer technical support, namely troubleshooting of computer hardware and software problems, monitoring global computer network systems; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, business organization consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business development strategy plans and business management projects; operation of offshore businesses for others in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions enabling marketers to plan, personalize, optimize and customize communications with customers throughout the marketing, sales, and service lifecycle

Classification kind code

Class [042]
Customer contact services, namely developing, managing, and maintaining enterprise-grade, integrated speech customer contact software applications, delivered as a universal managed service

Classification kind code

Mark Details

Serial Number

1831285

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 42 on 24^th Jul 2019	Advertised
Submitted for opposition 26 on 4^th Jul 2019	Approved
Submitted for opposition 27 on 15^th May 2019	Approval Notice Sent
Submitted for opposition 15 on 11^th Dec 2018	Correspondence Created
Submitted for opposition 135 on 4^th Dec 2018	Amendment to Application
Submitted for opposition 22 on 20^th Apr 2018	Search Recorded
Submitted for opposition 20 on 20^th Apr 2018	Examiner's First Report
Submitted for opposition 31 on 10^th Apr 2017	Formalized
Submitted for opposition 1 on 6^th Apr 2017	Created
Submitted for opposition 30 on 5^th Apr 2017	Filed

INTENT DRIVEN ENGAGEMENT

Classification Information

Classification kind code

Class [042]Customer contact services, namely developing, managing, and maintaining enterprise-grade, integrated speech customer contact software applications, delivered as a universal managed service

Classification kind code

Mark Details

Serial Number

Mark Type

Legal History

Class [042]
Customer contact services, namely developing, managing, and maintaining enterprise-grade, integrated speech customer contact software applications, delivered as a universal managed service