Trademarkia Logo

Canada

C$
INTOUCHCX & DESIGN
SEARCHED

on 20 Mar 2025

Last Applicant/ Owned by

IntouchCX Inc.

200 - 240 Kennedy StreetWinnipeg

MANITOBA

CA

R3C1T1

Serial Number

2249835 filed on 4th Apr 2023

Correspondent Address

MLT AIKINS LLP

2100 Livingston Place222-3rd Avenue SWCalgary

ALBERTA

CA

T2P0B4

INTOUCHCX & DESIGN

Trademark usage description

downloadable application software used for assisting agents in the fields of predictive systems, cognitive process automation, visual computing applic Read More

Vienna Information


26 . 2 . 1

Segments of circles or ellipses (except 26.2.7)Segments de cercle ou d'ellipse (excepté 26.2.7)

26 . 2 . 7

Semi-circles, semi-ellipsesDemi-cercles, demi-ellipses

26 . 2 . 12

Segments or sectors of circles or ellipses, semi-circles or semi-ellipses containing one or more geometrical figuresSegments ou secteurs de cercles ou ellipses, demi-cercles ou demi-ellipses contenant une ou plusieurs figures géométriques

26 . 3 . 23

Lines or bands forming an angle -- Note: Including chevrons and arrowheads formed by lines or bands.Lignes ou bandes formant un angle -- Note: Y compris les chevrons et les pointes de flèches formées par des lignes ou des bandes.

26 . 4 . 2

RectanglesRectangles

26 . 4 . 7

Two quadrilaterals, one inside the otherDeux quadrilatères, l'un dans l'autre

26 . 4 . 11

Quadrilaterals containing one or more triangles or lines forming an angleQuadrilatères contenant un ou plusieurs triangles ou des lignes formant un angle

26 . 4 . 12

Quadrilaterals containing one or more other geometrical figures -- Note: Including quadrilaterals containing bent or straight lines (except 26.4.11).Quadrilatères contenant une ou plusieurs autres figures géométriques -- Note: Y compris les quadrilatères contenant des lignes courbées ou droites (excepté 26.4.11).

26 . 4 . 18

Quadrilaterals containing one or more lettersQuadrilatères contenant une ou plusieurs lettres

26 . 4 . 24

Quadrilaterals with dark surfaces or parts of surfacesQuadrilatères avec surface ou partie de la surface foncée

26 . 11 . 1

One line or one bandUne ligne ou une bande

26 . 11 . 7

Vertical lines or bandsLignes ou bandes verticales

26 . 11 . 10

Straight lines or bandsLignes ou bandes droites

27 . 1 . 1

Letters or numerals forming geometrical figures, written or typographical matter in perspectiveLettres ou chiffres formant des figures géométriques, inscriptions en perspective

27 . 1 . 25

Letters or numerals forming some other geometrical figureLettres ou chiffres formant une autre figure géométrique

27 . 5 . 1

Letters presenting a special form of writingLettres présentant un graphisme spécial

27 . 5 . 5

Letters containing written or typographical matterLettres contenant une inscription

27 . 5 . 8

Letters linked to or containing a figurative element -- Note: Letters representing a human being or a part of the human body, an animal or a part of an animal's body, a plant, a heavenly body, a natural phenomenon or an object are classified in division 27.3.Lettres liées à un élément figuratif ou contenant un élément figuratif -- Note: Les lettres représentant un être humain ou une partie du corps humain, un animal ou une partie du corps d'un animal, un végétal, un corps céleste, un phénomène naturel ou un objet sont classées dans la division 27.3.

27 . 5 . 22

Monograms formed of intertwined, overlapping or otherwise combined lettersMonogrammes formés par des lettres enlacées, se chevauchant ou combinées autrement

Classification Information


Class [009]
Downloadable application software used for assisting agents in the fields of predictive systems, cognitive process automation, visual computing applications, knowledge virtualization, robotics and with digital virtual agents used in contact centers; workforce management application software for use in the centralization of time, schedule, and compensation management, and employee engagement; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; computer software for use in contact centers for database management; downloadable cloud computer software for use in contact centers for database management; computer software for assisting developers in creating program code for use in mobile internet applications and client interfaces.


Classification kind code

12

Class [035]
Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering services and back office support, namely, business administration consulting, documentation reproduction, documentation copying tasks, documentation indexing for others, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects, all in the area of contact center services.


Classification kind code

12

Class [042]
Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management.


Classification kind code

12

Mark Details


Serial Number

2249835

Mark Type

Trademark

Legal History


Action TakenStatus
Submitted for opposition 22
on 20th Mar 2025
Search Recorded
Submitted for opposition 20
on 20th Mar 2025
Examiner's First Report
Submitted for opposition 88
on 2th Jul 2024
Security Interest Placed
Submitted for opposition 287
on 20th Apr 2023
Pre-Assessment Letter Sent
Submitted for opposition 30
on 4th Apr 2023
Filed
Submitted for opposition 1
on 4th Apr 2023
Created
Submitted for opposition 31
on 4th Apr 2023
Formalized