IVRNET & DESIGN

Trademark usage description

computer software, namely, computer software for use in managing and operating customer contact centers to optimize workplace efficiency and enhance c Read More

Vienna Information

2 . 1 . 23

Men stylized -- Note: Including stick figures of men.Hommes stylisés -- Note: Y compris les bonshommes-allumettes d'hommes.

2 . 1 . 24

Several menPlusieurs hommes

2 . 1 . 30

Other menAutres hommes

4 . 5 . 3

Personified geometrical figures or solids, combinations of geometrical figures or solids representing a personageFigures ou corps géométriques personnifiés, assemblages de figures ou de corps géométriques représentant un personnage

1 . 13 . 1

Armillary spheres, planetaria, astronomic orbits, atomic models, molecular modelsSphères armillaires, planétariums, orbites astronomiques, schémas d'atomes, schémas de molécules

1 . 13 . 10

Atomic orbitsOrbites atomiques

26 . 1 . 1

CirclesCercles

26 . 1 . 6

Several circles or ellipses, juxtaposed, tangential or intersectingPlusieurs cercles ou ellipses, juxtaposés, tangents ou se coupant

26 . 1 . 24

Circles or ellipses with dark surfaces or parts of surfacesCercles ou ellipses avec surface ou partie de la surface foncée

26 . 11 . 3

More than two lines or two bandsPlus de deux lignes ou de deux bandes

26 . 11 . 12

Curved lines or bands (except a 26.11.13)Lignes ou bandes courbes (excepté a 26.11.13)

Classification Information

Class [009]
Computer software, namely, computer software for use in managing and operating customer contact centers to optimize workplace efficiency and enhance customer engagement, namely computer software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact via multi channel communications, namely, public switch telephone networks (PSTN), VoIP telephone, email, IM, SMS text, social media and facsimile; Computer software for the management and control of telecommunications systems used by customer contact centers comprised of interactive voice response networks (IVR) and unified messaging; Computer software for utilizing the automatization of customer contact centers, namely, automated attendants and automated call centers; Computer software used for intelligent contact routing via telephone, email, web, chat, IM, SMS text, social media and facsimile; Computer software used to support the activities of contact center customer service representative and contact center managers; Computer software used to manage web chat, interactive voice response networks (IVR), unified messaging, real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts via multi-channel communications, namely, public switch telephone networks (PSTN), VoIP telephone, email, IM, SMS text, social media and facsimile; Computer software for creating desktop and management tools for customer contact centers; Computer software for the integration of customer relationship management (CRM integration); Computer software for use in connection with customer contact centers, namely, computer software for providing workplace management, database management, facilities management, resource management, managing programs and events, contact surveys and performance management; Computer software for developing and designing websites; Computer software for invoice generation and payment services via online or voice telephone; Computer software for the automatic application of administrative fees to invoices; Computer software for creating, performing and managing surveys and polls via automated phone, SMS or email; Computer software for managing and selling products online; Computer software for tracking and monitoring services, namely tracking properties, their owners and tenants and parking stalls and their owners; Computer software for the administration of a discount program, namely, computer software to automatically apply discounts to customer accounts; Computer software for organizing and managing volunteers; Computer software for providing business management and staffing services, namely, risk reduction and injury prevention; Computer software for telecom expense management (TEM), namely, expanding corporate mobile phone rates to friends and family.

Classification kind code

Class [042]
Consulting services in the field of design and development of computer software and hardware for use in the monitoring of customer contact centers, customer relationship management, workforce optimization and customer contact Center reporting; software as a service (SAAS) services, namely, hosting software for use by others for use in managing and operating customer contact centers and workforce optimization capabilities, namely, computer software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts via multi-channel communications, namely, public switch telephone networks (PSTN), VoIP telephone, email, IM, SMS text, social media and facsimile; providing temporary use of non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS text, social media and facsimile; providing temporary use of non-downloadable software used to support the activities of contact center customer service representatives and contact center managers; providing temporary use of non-downloadable software used to manage web chat, interactive voice response (IVR), unified messaging, real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts via multi-channel communications, namely, public switch telephone networks (PSTN), VoIP telephone, email, IM, SMS text, social media and facsimile; providing temporary use of non-downloadable software used to create desktop and management tools for customer contact centers; providing temporary use of non-downloadable software used for the integration of customer relationship management (CRM Integration); providing temporary use of non-downloadable computer software for use in connection with customer contact centers, namely, providing temporary use of non-downloadable computer software providing workforce management, database management, facilities management, resource management, managing programs and events, contact surveys, and performance management; providing temporary use of non-downloadable computer software for developing and designing websites; providing temporary use of non-downloadable computer software for invoice generation and payment services via online or voice telephone; providing temporary use of non-downloadable computer software for the automatic application of administrative fees to invoices; providing temporary use of non-downloadable computer software for creating, performing and managing surveys and polls via automated phone, SMS or email; providing temporary use of non-downloadable computer software for managing and selling products online; providing temporary use of non-downloadable computer software for tracking and monitoring services, namely tracking properties, their owners and tenants and parking stalls and their owners; providing temporary use of non-downloadable computer software for the administration of a discount program, namely, computer software to automatically apply discounts to customer accounts; providing temporary use of non-downloadable computer software for organizing and managing volunteers; providing temporary use of non-downloadable computer software for providing business management and staffing services, namely, risk reduction and injury prevention; providing temporary use of non-downloadable computer software for telecom expense management (TEM), namely, expanding corporate mobile phone rates to friends and family; software as a service (SaaS) featuring software in the fields of membership business management, namely, the integration of interactive voice response networks (IVR) and unified messaging services.

Classification kind code

Mark Details

Serial Number

2082818

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 14 on 14^th Apr 2025	Default Notice Sent
Submitted for opposition 22 on 24^th Sept 2024	Search Recorded
Submitted for opposition 20 on 24^th Sept 2024	Examiner's First Report
Submitted for opposition 48 on 13^th Jun 2024	Agent Changed
Submitted for opposition 287 on 28^th Jun 2022	Pre-Assessment Letter Sent
Submitted for opposition 30 on 5^th Feb 2021	Filed
Submitted for opposition 1 on 5^th Feb 2021	Created
Submitted for opposition 31 on 5^th Feb 2021	Formalized