Trademark Search in Canada

KATE

View On IC.GC.CA

REGISTERED

on 3 Feb 2021

Last Applicant/ Owned by

Genesys Cloud Services Holdings II, LLC

1302 El Camino Real, Suite 300Menlo Park,California 94025

Serial Number

1890958 filed on 29^th Mar 2018

Registration Number

TMA1093038 registered on 3^rd Feb 2021

Registration expiry Date

3^rd Feb 2031

Correspondent Address

COLLEEN SPRING ZIMMERMAN

Colleen Spring Zimmerman (FOGLER, RUBINOFF LLP)Scotia Plaza 40 King Street WestSuite 2400 P.O. Box #215TORONTO

ONTARIO

M5H3Y2

KATE

Trademark usage description

computer software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications fun Read More

Classification Information

Class [009]
Computer software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment

Classification kind code

Class [035]
Business management consultancy; data processing services, namely, business management services relating to information and data compiling and analyzing; commercial consultancy and analysis relating to contact center management, namely advice and information concerning commercial business management for contact centers

Classification kind code

Class [042]
Consultancy services in the field of design and development of computer hardware systems; consultancy services in the field of maintenance of computer software for computer systems; providing online nondownloadable cloud based software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system, non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction and with computer systems that integrate natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment; consultancy services in the field of cognitive computing systems that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions

Classification kind code

Mark Details

Serial Number

1890958

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 42 on 28^th Oct 2020	Advertised
Submitted for opposition 26 on 30^th Sept 2020	Approved
Submitted for opposition 27 on 30^th Sept 2020	Approval Notice Sent
Submitted for opposition 15 on 30^th Sept 2019	Correspondence Created
Submitted for opposition 12 on 16^th Jan 2019	Extension of Time
Submitted for opposition 22 on 9^th Jul 2018	Search Recorded
Submitted for opposition 20 on 9^th Jul 2018	Examiner's First Report
Submitted for opposition 31 on 6^th Apr 2018	Formalized
Submitted for opposition 1 on 3^rd Apr 2018	Created
Submitted for opposition 30 on 29^th Mar 2018	Filed