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MEDALLIA EXPERIENCE CLOUD

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MEDALLIA EXPERIENCE CLOUD
ADVERTISED

on 15 Jan 2025

Last Applicant/ Owned by

Medallia, Inc.

575 Market Street, Suite 1850San Francisco, CA 94105

US

Serial Number

2013654 filed on 24th Feb 2020

Correspondent Address

GOWLING WLG (CANADA) LLP

SUITE 16001 FIRST CANADIAN PLACE100 KING STREET WESTTORONTO

ONTARIO

CA

M5X1G5

MEDALLIA EXPERIENCE CLOUD

Trademark usage description

downloadable software for surveying, tracking, gathering, monitoring, predicting and analyzing customer, employee, business and product data, namely, Read More

Classification Information

Class [009]
Downloadable software for surveying, tracking, gathering, monitoring, predicting and analyzing customer, employee, business and product data, namely, audio files, video files, digital images, and text to improve customer satisfaction, operational efficiency, employee productivity, business operations, and business productivity; downloadable software for tracking, gathering, monitoring, analyzing, and publishing feedback and reviews for commercial and advertising purposes in the field of social media; downloadable software for analyzing, responding to, and making process improvements to information stored in databases, namely, data in the field of social media; downloadable computer software using artificial intelligence and machine learning to detect patterns, predict behavior, and identify risks and opportunities to optimize customer, employee, business and product experience and improve business actions and decisions in the field of big data for business data analytics and user behavior analytics; downloadable computer software using artificial intelligence and machine learning to identify customer and employee needs and sentiment, to analyze customer and employee experiences, and to predict customer and employee behavior; downloadable software for gathering and aggregating information stored in databases, namely, data in the field of social media to resolve customer identities and provide a holistic view of a customer, business unit, and employee experience and journey in the field of big data for business data analytics and user behavior analytics; downloadable computer software for use in gathering and analyzing feedback from diverse customer and employee interaction channels to facilitate team and employee collaboration, communication and interaction; downloadable computer software for enabling solicitation of feedback from diverse channels to facilitate team and employee collaboration, communication and interaction; downloadable computer software for the integration of artificial intelligence and machine learning for use in text analytics to determine and take action based on topics and sentiment from customer and employee feedback in the field of big data for business data analytics and user behavior analytics; downloadable computer software for enterprise feedback management in the field of customer relationship management (CRM); downloadable computer software for application and database integration and management; downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content, namely, audio files, video files, digital images, and text; downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing text, audio files, video files, digital images, information and content in the field of social media; downloadable computer software using artificial intelligence for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content, namely, audio files, video files, digital images, and text; downloadable computer software for the provision of electronic digitizing and storage of document images, audio files, video files, and text; downloadable computer software for use in creation and storage of documents, business reports and business forms; downloadable computer software for use as an application programming interface (API) for use in the field of database integration; downloadable computer software platforms for business data mining; downloadable software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions and decisions along a customer and employee life-cycle and journey

Classification kind code

11

Class [042]
Software as a service (SAAS) featuring software for use in surveying, tracking, gathering, monitoring, predicting and analyzing customer, employee, business and product data, namely, audio files, video files, digital images, and text to improve customer, employee, business and product satisfaction, operational efficiency, employee productivity, business operations, and business productivity; software as a service (SAAS) featuring software for use in surveying, tracking, gathering, monitoring, analyzing, and publishing feedback and reviews for commercial and advertising purposes in the field of social media; software as a service (SAAS) featuring software for analyzing, responding to, and making process improvements to information stored in databases, namely, data in the field of social media; software as a service (SAAS) featuring software using artificial intelligence and machine learning to detect patterns, predict behavior, and identify risks and opportunities to optimize customer, employee, business and product experience and improve business actions and decisions in the field of big data for business data analytics and user behavior analytics; software as a service (SAAS) featuring software using artificial intelligence and machine learning to identify customer and employee needs and sentiment, to analyze customer and employee experiences, and to predict and analyze customer and employee behavior; software as a service (SAAS) featuring software for gathering and aggregating information stored in databases, namely, data in the field of social media to resolve customer identities and provide a holistic view of a customer, business unit, and employee experience and journey in the field of big data for business data analytics and user behavior analytics; software as a service (SAAS) featuring software for use in gathering and analyzing feedback from diverse customer and employee interaction channels to facilitate team and employee collaboration, communication and interaction; software as a service (SAAS) featuring software for enabling solicitation of feedback from diverse channels to facilitate team and employee collaboration, communication and interaction; software as a service (SAAS) featuring software for the integration of artificial intelligence and machine learning for use in text analytics to determine and take action based on topics and sentiment from customer and employee feedback in the field of big data for business data analytics and user behavior analytics; software as a service (SAAS) featuring software for enterprise feedback management in the field of customer relationship management (CRM); providing temporary use of non-downloadable computer software for application and database integration and management; providing temporary use of non-downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content, namely, audio files, video files, digital images, and text; providing temporary use of non-downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing text, audio files, video files, digital images, information and content in the field of social media; providing temporary use of non-downloadable computer software using artificial intelligence for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content, namely, audio files, video files, digital images, and text; providing temporary use of non-downloadable computer software for the provision of electronic digitizing and storage of document images, data, namely, audio files, video files, digital images, and text; providing temporary use of non-downloadable computer software for use in creation and storage of documents, business reports and business forms; providing temporary use of non-downloadable computer software for use as an application programming interface (API) for use in the field of database integration; providing temporary use of non-downloadable computer software platforms for business data mining; software as a service (SAAS) featuring software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions and decisions along customer and employee lifecycle and journey

Classification kind code

11

Mark Details

Serial Number

2013654

Mark Type

Trademark

Legal History

Action TakenStatus
Submitted for opposition 42
on 15th Jan 2025		Advertised
Submitted for opposition 27
on 17th Dec 2024		Approval Notice Sent
Submitted for opposition 26
on 17th Dec 2024		Approved
Submitted for opposition 15
on 12th Nov 2024		Correspondence Created
Submitted for opposition 22
on 11th Dec 2023		Search Recorded
Submitted for opposition 20
on 11th Dec 2023		Examiner's First Report
Submitted for opposition 287
on 8th Jun 2022		Pre-Assessment Letter Sent
Submitted for opposition 31
on 25th Feb 2020		Formalized
Submitted for opposition 30
on 24th Feb 2020		Filed
Submitted for opposition 1
on 24th Feb 2020		Created