PERSONALIZED INTELLIGENCE

Trademark usage description

provide and maintain a web based suite of software which allows individualized improvement suggestions to increase a person's customer and employee ex Read More

Classification Information

Class [035]
Provide and maintain a web based suite of software which allows individualized improvement suggestions to increase a person's customer and employee experience performance; provide real-time benchmarking performance comparisons to peer groups, lines of business, world-class performers, and over 500 leading North American companies; provide personalized intelligence based on the individual's performance by automatically identifying coaching opportunities, providing relevant best practices for targeted improvement, suggesting specific questions to add to individual surveys focusing on areas of improvement, and awarding points that can be redeemed for personalized debit cards or gifts.

Classification kind code

Class [042]
1. testing, analyzing and evaluation of software user's online activities with the object of real-time benchmarking the user's behavior in relation to peer groups, lines of business, world-class performers, and over 500 leading North American companies; provide personalized intelligence based on the individual's performance by automatically identifying coaching opportunities, providing relevant best practices for targeted improvement, suggesting specific questions to add to individual surveys focusing on areas of improvement, and awarding points that can be redeemed for personalized debit cards or gifts. 2. Providing a web based suite of software applications in relation to (a) providing reporting in relation to individualized improvement suggestions to increase a user's customer experience and employee performance, (b) providing real-time benchmarking performance comparisons to peer groups, lines of business, world-class performers, and over 500 leading North American companies, and (c) providing personalized intelligence based on the user's performance.

Classification kind code

Mark Details

Serial Number

2013603

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 22 on 26^th Jun 2024	Search Recorded
Submitted for opposition 20 on 26^th Jun 2024	Examiner's First Report
Submitted for opposition 287 on 16^th Jun 2022	Pre-Assessment Letter Sent
Submitted for opposition 135 on 2^th Aug 2021	Amendment to Application
Submitted for opposition 48 on 5^th Nov 2020	Agent Changed
Submitted for opposition 31 on 11^th Mar 2020	Formalized
Submitted for opposition 30 on 24^th Feb 2020	Filed
Submitted for opposition 1 on 24^th Feb 2020	Created