TELEPAY

Trademark usage description

computer software for the management and control of telecommunications systems used by customer contact centers comprised of interactive voice respons Read More

Classification Information

Class [009]
Computer software for the management and control of telecommunications systems used by customer contact centers comprised of interactive voice response networks (IVR); computer software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment; computer software for utilizing the automatization of customer contact centers, namely, automated attendants and automated call centers; computer software used to support the activities of contact center customer service representative and contact center managers; computer software for the integration of customer relationship management (CRM integration); computer software for invoice payment services via online or voice telephone

Classification kind code

Class [042]
Consultancy services in the field of maintenance of computer software for computer systems; consultancy services in the field of cognitive computing systems that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions; providing online non-downloadable cloud based software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system, non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction and with computer systems that integrate natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment; providing temporary use of non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response (IVR) units and telephone dialers; providing temporary use of non-downloadable software used to support the activities of contact center customer service representatives and contact center managers; providing temporary use of non-downloadable software used for the integration of customer relationship management (CRM Integration); providing temporary use of non-downloadable computer software for invoice payment services via online or voice telephone; software as a service (SaaS) featuring software in the fields of membership business management, namely, the integration of interactive voice response (IVR) networks; managed application service provider featuring adaptive and configurable collections services delivered via an application software for use in customizing telecommunication service applications, namely, services for the queuing, handling, logging, recording, monitoring, tracking, supervision, management, routing, reporting, disposition and distribution of telephone calls and web based message transmissions for use in the field of debt collection; computer services, namely, providing temporary use of online non-downloadable computer software for receiving, playing, scheduling and managing automated voice messaging for use in the field of debt collection; providing temporary use of online, non-downloadable automated voice messaging software for receiving, playing, scheduling and managing automated voice messaging for use in debt collection that works with automatic dialers and interactive voice response (IVR) technology for use in the field of debt collection

Classification kind code

Mark Details

Serial Number

2094215

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 22 on 19^th Mar 2024	Search Recorded
Submitted for opposition 20 on 19^th Mar 2024	Examiner's First Report
Submitted for opposition 287 on 29^th Jun 2022	Pre-Assessment Letter Sent
Submitted for opposition 30 on 24^th Mar 2021	Filed
Submitted for opposition 1 on 24^th Mar 2021	Created
Submitted for opposition 31 on 24^th Mar 2021	Formalized