TWILIO

Trademark usage description

downloadable computer software using artificial intelligence (ai) for machine learning (ml) and deep learning (dl) for customer relationship managemen Read More

Classification Information

Class [009]
Downloadable computer software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) for customer relationship management (CRM), customer service, customer engagement, customer data platform, contact center and helpdesk functionality, communications, processing data, generating customer marketing campaigns and journeys, predicting customer communication channel preferences, communication date and time optimization, an implementation assistant for data tracking, testing and experimentation, phone number quality scoring, fraud detection, fraud identification, fraud prevention and response, intelligent channel orchestration, live traffic monitoring, traffic optimization, live traffic routing, multi-tenancy, market throughput, traffic shaping, traffic insights, intelligent capacity matching, anomaly detection, a no-code builder for conversational artificial intelligence (AI), messaging, creating postings, file sharing, calendaring, telephone call processing, web-based telephony, internet telephony (VoIP) services, voicemail, facsimile services, sales automation, sales performance management, field services management, mapping and route planning, managing online content, deploying customized interactive content, optimization of online websites for third parties for marketing purposes, big data and business data analysis and visualization, complex event processing, mining the most relevant information from disparate data sources, providing automated solutions to enable organizations to integrate disparate data and translate and structure that data into actionable insights, creating searchable databases of information and data, security and authentication, social media management and publication, data storage, collaboration, e-commerce, software and application development, and speech analysis; downloadable computer software using artificial intelligence (AI) for machine learning (ML), deep learning (DL), statistical learning, data mining, contextual prediction, personalization, business predictive analytics, business predictive modeling, business intelligence, and intelligent recommendations and decision advantage; downloadable computer software using artificial intelligence (AI) for software bots, software assistants, virtual agents, and chatbots; downloadable software, downloadable cloud-based software, and software in the nature of a downloadable mobile application for the generation, processing, understanding and analysis of multi-modal machine learning (ML) based on language, text, speech, images, videos, sounds, events, and tasks; downloadable software, downloadable cloud-based software, and software in the nature of a downloadable mobile application for generating and executing autonomous tasks in response to exposure to data, and building, managing, updating, developing, training, evaluating, and monitoring generative user experiences powered by machine learning (ML), deep learning (DL), and artificial intelligence (AI); downloadable telecommunication and telephony software for use in computerized telephony applications; downloadable computer software development tools; downloadable application programming interface (API) software; downloadable computer software for use in software development; home and office automation systems comprising of computer hardware and downloadable software, wireless and wired controllers, and electric control devices for automating the monitoring and control of appliances, power, lighting, HVAC, and security via wireless Internet; subscriber identification module (SIM) cards for internet of things (IOT) enabled devices; microcontrollers for internet of things (IoT) enabled devices; downloadable computer software programs for connecting remotely to computers or computer networks; computer hardware and downloadable software for enhancing and providing real-time transfer, transmission, reception, processing and digitizing of audio and video graphics information; computer hardware for telecommunications.

Classification kind code

Class [035]
Providing business marketing and advertising services for enterprises with large volumes of data that must be leveraged for intelligent recommendations and decision advantage through data science, namely, artificial intelligence (AI), machine learning (ML) and deep learning (DL) technologies and algorithms; business management consultancy in the fields of business strategies and business solutions related to customer relationship management (CRM), marketing automation, sales automation, sales performance management, customer service and support, customizable marketing and advertising, managing online content, deploying customized interactive content, optimization of online websites for third parties for marketing purposes, predictive analytics, big data and business data analysis and visualization, complex event processing, artificial intelligence (AI), machine learning (ML), and deep learning (DL), mining the most relevant information from disparate data sources, providing automated solutions to enable organizations to integrate disparate data and translate and structure that data into actionable insights, creating searchable databases, security and authentication, social media management and publication, data storage, collaboration, e-commerce, and software and application development, programming, and implementation; advertising, promotion, and marketing services provided with the help of artificial intelligence (AI) for auto-generating content for marketing campaigns.

Classification kind code

Class [042]
Software as a service (SaaS) services featuring software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) for customer relationship management (CRM), customer service and support, customer engagement, customer data platform, workforce management, contact center and helpdesk functionality, marketing automation, sales automation, sales performance management, field services management, mapping and route planning, customizable marketing and advertising, managing online content, deploying customized interactive content, optimization of online websites for third parties for marketing purposes, predictive analytics, big data and business data analysis and visualization, complex event processing, data mining, providing automated solutions to enable the integration of disparate data and translation and structuring of that data into actionable insights, creating searchable databases, security and authentication, social media management and publication, data storage, collaboration, e-commerce, software and application development, communications, communication routing, cloud communication services, data science, statistical learning, contextual prediction, predictive modeling, business intelligence, intelligent recommendations and decision advantage, facilitating communication and actions between humans and artificial intelligence (AI) chatbots and agents, a no-code builder for conversational artificial intelligence (AI), monitoring generative user experiences, generating and executing autonomous tasks, data mapping, automated personal information and personally identifiable information (PII) redaction, voice and speech recognition, providing insights and smart recommendations about and for customers, conversational analytics, creating actionable recommendations about operational tasks such as identifying trends in customer interactions and recommending changes to customer support process, software bots, software assistants, virtual agents, chatbots, task automation, creating postings, file sharing, calendaring, telephone call processing, web-based telephony, internet telephony (VoIP) services, voicemail, facsimile services, providing call center quality management, compliance enforcement by providing generated feedback and conversational insights to agents and supervisors, phone number quality scoring, fraud detection, fraud identification, fraud prevention, fraud response, intelligent channel orchestration, live traffic monitoring, traffic optimization, live traffic routing, multi-tenancy, market throughput, traffic shaping, traffic insights, intelligent capacity matching, anomaly detection, data compliance, auditing, data tracking, generating marketing campaigns, and customer journeys, predicting customer communication channel preferences, communication date and time optimization, testing and experimentation, updating website content, interpreting sentiment, summarizing conversations, generating responses, building differentiated large language model (LLM) applications using context from customer data, and application service provider (ASP) services featuring application programming interface (API) software for artificial intelligence (AI), machine learning (ML), deep learning (DL), statistical learning, and data mining to enable contextual prediction, personalization, predictive analytics, predictive modeling, visualization, business intelligence, and intelligent recommendations and decision advantage; research and development services in the fields of multi-modal content understanding and generation, natural language processing (NLP), artificial intelligence (AI), and machine learning (ML); computer services, namely, software as a service (SaaS), platform as a service (PaaS), data mining, data warehousing, computer software design, and computer software consultation, featuring software for artificial intelligence (AI), machine learning (ML), and deep learning (DL); software as a service (SaaS) featuring software for a framework of intelligent data science-based services using artificial intelligence (AI) and machine learning (ML) for improving digital experiences in the fields of design, document management and delivery, and marketing and advertising; providing application programming interface (API) software for integration of artificial intelligence (AI) and machine learning (ML) into websites and online software; cloud computing services featuring software for artificial intelligence (AI), machine learning (ML), and deep learning (DL); platform as a service (PaaS) services featuring software for artificial intelligence (AI), machine learning (ML), and deep learning (DL); scientific and technical research, namely, scientific and product research in the fields of artificial intelligence (AI), machine learning (ML), and deep learning (DL); providing temporary use of online non-downloadable telecommunications software for computerized telephony services; application service provider featuring application programming interface (API) software and on-line, non-downloadable software development tools for use in enabling cloud communication services; platform as a service (PAAS) featuring application programming interface (API) software and on-line, non-downloadable software development tools for cloud communication services; software as a service (SAAS) services featuring software for electronic mail and digital messaging; software as a service (SAAS) services featuring software for business analytics, business intelligence, customer relationship management, and customer engagement; platform as a service (PAAS) services featuring software for business analytics, business intelligence, customer relationship management, and customer engagement; providing temporary use of non-downloadable software for use in customer relationship management (CRM); providing temporary use of on-line non-downloadable software development tools; computer software development in the field of mobile applications; software as a service (SAAS) services featuring software for providing data analytics, business analytics, business intelligence and for collecting and analyzing data in the fields of business, marketing, advertising, brand development, sales, customer service, customer engagement, cloud computing, customer information, customer relationship management, and security and authentication; application service provider featuring application programming interface (API) software for communications, customer engagement, data analytics, business intelligence, and customer relationship management; providing online, non-downloadable software for managing, collecting, integrating, and sharing a wide variety of data and information from various sources; application service provider (ASP), namely, providing software tools for computer software development; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions in the fields of business, marketing, advertising, brand development, sales, customer service, customer engagement, cloud computing, customer information, customer relationship management, and security and authentication; providing temporary use of on-line non-downloadable software development tools for the creation of client interfaces; providing temporary use of on-line non-downloadable cloud computing software for providing business intelligence, business data analytics, and for collecting and analyzing business data; software as a service (SAAS) services featuring software for collecting, managing and reporting on data from connected computer systems, digital mobile devices, and Internet of Things (IoT) devices; software as a service (SaaS) services featuring software for controlling and monitoring of cloud computing networks and Internet of Things (IoT) devices; infrastructure as a service (IaaS) services featuring software for controlling and monitoring Internet of Things (IoT) devices and networks.

Classification kind code

Mark Details

Serial Number

2342531

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 257 on 8^th Aug 2024	Designation Notification - Madrid Protocol
Submitted for opposition 31 on 8^th Aug 2024	Formalized
Submitted for opposition 1 on 7^th Aug 2024	Created
Submitted for opposition 30 on 27^th Dec 2023	Filed
Submitted for opposition 228 on 27^th Dec 2023	International Registration