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VAROLII

View On IC.GC.CA

REGISTERED

on 26 Nov 2009

Last Applicant/ Owned by

Microsoft Corporation

One Microsoft WayRedmond, WA 98052

Serial Number

1330259 filed on 5^th Jan 2007

Registration Number

TMA754034 registered on 26^th Nov 2009

Registration expiry Date

26^th Nov 2034

Correspondent Address

SMART & BIGGAR LP

SCOTIA PLAZA40 KING STREET WEST40th FLOORTORONTO

ONTARIO

M5H3Y2

VAROLII

Trademark usage description

customer relationship management services, namely, providing information regarding customer support, sales and marketing, via instant messaging system Read More

Classification Information

Class [035]
Customer relationship management services, namely, providing information regarding customer support, sales and marketing, via instant messaging systems, the Internet, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines and electronic mail; consulting services in the field of customer relationship management; business consulting and business information services in the field of customer relationship management for enterprises; business marketing consulting services; preparing statistical business reports and summaries; providing an interactive web site containing business information and online business information management in the field of customer relationship management, business consultation, business marketing consultation, statistical business reporting, and computerized data management services; providing an interactive web site containing business information and online business information management for companies that want to exchange, manage and track personalized and customize information with customers via instant messaging systems, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines, and electronic mail

Classification kind code

Class [038]
Electronic customer participation management and customer relationship management services, namely, electronic transmission of data, namely marketing and customer service messages, customer alerts and announcements, and event-based notifications by way of an automated system that provides multi-channel alert and response technology that uses enterprise-level data to allow companies to exchange, manage and track personalized and customized information with customers via instant messaging systems, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines, and electronic mail; communications services, namely, electronic transmission of information and data, namely marketing and customer services messages, customer alerts and announcements and eventbased notifications via a global computer network; voice mail services; facsimile transmission and retrieval services; paging services; instant messaging services; and electronic mail services

Classification kind code

Class [042]
Application service provider (ASP) services featuring software used to manage customer and client contacts, manage and execute marketing and customer service messages and customer alerts and announcements in the field of customer participation management and customer relationship management; application service provider (ASP) services featuring software for generating reports and sending eventbased notifications in the field of customer participation management and customer relationship management; technical support services, namely, troubleshooting of hosted computer software problems; consulting services in the field of design, selection, implementation and use of hosted software applications and hosted software systems for others; hosted computer software and application testing, monitoring and maintenance services for others in the field of customer participation management and customer relationship management

Classification kind code

Mark Details

Serial Number

1330259

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 26 on 30^th Apr 2009	Approved
Submitted for opposition 27 on 11^th Mar 2009	Approval Notice Sent
Submitted for opposition 12 on 2^th Oct 2008	Extension of Time
Submitted for opposition 15 on 6^th May 2008	Correspondence Created
Submitted for opposition 12 on 18^th Oct 2007	Extension of Time
Submitted for opposition 22 on 29^th May 2007	Search Recorded
Submitted for opposition 20 on 29^th May 2007	Examiner's First Report
Submitted for opposition 1 on 8^th Jan 2007	Created
Submitted for opposition 31 on 8^th Jan 2007	Formalized
Submitted for opposition 30 on 5^th Jan 2007	Filed