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Mark	Details	Status	Class/Description
	CP SCORE SERVICE QUALITY MEASUREMENT GROUP INC. 1508573 20 Dec 2010	REGISTERED on 10 Feb 2012	Performing quality assurance evaluations of the performance of call an... Class 035 Class 035 Advertising, Business & Retail Services Performing quality assurance evaluations of the performance of call and contact centers and providing analyses, reports and recommendations based on the results thereof, evaluating the comparative performance of call and contact centers operating costs, customer satisfaction and ability to help retain customers for the organization and operating awards and certification programs recognizing quality assurance excellence in selected areas of call and contact center service and performance, call and contact center quality assurance benchmarking studies for the measurement of quality assurance performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar quality assurance benchmarking studies, conducting surveys among the customers of call and contact centers to assess quality assurance levels and providing reports on the results thereof including outcomes, data analysis and recommendations, performing studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call, and providing reports on the results thereof including outcomes, data analysis and recommendations, call and contact center customer tracking studies for measuring quality assurance levels over predetermined amounts of time and providing reports based on the results thereof, benchmarking studies to evaluate quality assurance levels with call and contact center websites and providing reports on the results thereof, and benchmarking studies to evaluate quality assurance levels with call and contact center interactive voice response channels and providing reports on the results; performing evaluations and analysis based on data metrics for customer call resolution, customer satisfaction with a call center and its customer service representatives and customer retention following a call and providing reports on the results thereof including numerical ratings. Class 041 Class 041 Education and Entertainment Services ... Class 042 Computer & Software Services & Scientific Services

REGISTERED

on 10 Feb 2012

CP SCORE

SERVICE QUALITY MEASUREMENT GROUP INC.

1508573 · 20 Dec 2010

035

Class 035

Advertising, Business & Retail Services

Performing quality assurance evaluations of the performance of call and contact centers and providing analyses, reports and recommendations based on the results thereof, evaluating the comparative performance of call and contact centers operating costs, customer satisfaction and ability to help retain customers for the organization and operating awards and certification programs recognizing quality assurance excellence in selected areas of call and contact center service and performance, call and contact center quality assurance benchmarking studies for the measurement of quality assurance performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar quality assurance benchmarking studies, conducting surveys among the customers of call and contact centers to assess quality assurance levels and providing reports on the results thereof including outcomes, data analysis and recommendations, performing studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call, and providing reports on the results thereof including outcomes, data analysis and recommendations, call and contact center customer tracking studies for measuring quality assurance levels over predetermined amounts of time and providing reports based on the results thereof, benchmarking studies to evaluate quality assurance levels with call and contact center websites and providing reports on the results thereof, and benchmarking studies to evaluate quality assurance levels with call and contact center interactive voice response channels and providing reports on the results; performing evaluations and analysis based on data metrics for customer call resolution, customer satisfaction with a call center and its customer service representatives and customer retention following a call and providing reports on the results thereof including numerical ratings.

041

...

Performing quality assurance evaluations of the performance of call an...

Owners

Service quality measurement group inc. (1)

Categories

Class 35 (1)

Class 41 (1)

Class 42 (1)

Correspondents

Oyen wiggs green & mutala llp (1)

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