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Mark	Details	Status	Class/Description
	VIATIL VIADYNE CORPORATION 1052345 27 Mar 2000	EXPUNGED	Information technology service management computer software for use in... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products Information technology service management computer software for use in the management of information technology infrastructure, namely computer software used to perform help desk functions, namely, tracking and managing user service disruptions, requests for service and service restorations due to infrastructure outages; computer software used to perform change management functions, namely tracking, approving, monitoring, and managing system changes implemented within the infrastructure; computer software used to perform problem management functions, namely initiating and tracking investigations into computer problems in order to identify root causes of the problems, tracking and bringing resolution to known computer errors, and providing a knowledge base consisting of service restorations, requests for computer service, templates and scripts to assist in computer service restorations and/or requests for computer service; computer software used to perform asset/configuration management functions, namely monitoring and tracking inventory of computer hardware, computer software and network communications systems and procedures, defining attributes of and relationships between such hardware, software, network communications systems and procedures within the information technology infrastructure, and detailing the contractual and financial information pertaining to the information technology infrastructure; computer software used to perform service level management functions, namely documenting service level agreements, namely written agreements between service providers and customers which document agreed service levels and taking appropriate actions to maintain, justify, measure and monitor service level agreements and operational level agreements between information technology service providers and users, and between information technology support groups, and computer software use to perform contact management functions, namely defining and tracking organization and support structures, namely logical groupings of people broken down into discrete operational groups and employment positions to enable identification of business operational areas, geographical sites and locations of information technology infrastructure and people, their attributes, associations and roles within the organization and within the information technology infrastructure. Class 016 Class 016 Paper Goods and Printed Material

EXPUNGED

VIATIL

VIADYNE CORPORATION

1052345 · 27 Mar 2000

009

Class 009

Computer & Software Products & Electrical & Scientific Products

Information technology service management computer software for use in the management of information technology infrastructure, namely computer software used to perform help desk functions, namely, tracking and managing user service disruptions, requests for service and service restorations due to infrastructure outages; computer software used to perform change management functions, namely tracking, approving, monitoring, and managing system changes implemented within the infrastructure; computer software used to perform problem management functions, namely initiating and tracking investigations into computer problems in order to identify root causes of the problems, tracking and bringing resolution to known computer errors, and providing a knowledge base consisting of service restorations, requests for computer service, templates and scripts to assist in computer service restorations and/or requests for computer service; computer software used to perform asset/configuration management functions, namely monitoring and tracking inventory of computer hardware, computer software and network communications systems and procedures, defining attributes of and relationships between such hardware, software, network communications systems and procedures within the information technology infrastructure, and detailing the contractual and financial information pertaining to the information technology infrastructure; computer software used to perform service level management functions, namely documenting service level agreements, namely written agreements between service providers and customers which document agreed service levels and taking appropriate actions to maintain, justify, measure and monitor service level agreements and operational level agreements between information technology service providers and users, and between information technology support groups, and computer software use to perform contact management functions, namely defining and tracking organization and support structures, namely logical groupings of people broken down into discrete operational groups and employment positions to enable identification of business operational areas, geographical sites and locations of information technology infrastructure and people, their attributes, associations and roles within the organization and within the information technology infrastructure.

016

Information technology service management computer software for use in...

Owners

Viadyne corporation (1)

Categories

Class 9 (1)

Class 16 (1)

Correspondents

Stikeman elliott llp (1)

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