Recorded and downloadable computer software for contact center management and operation, namely, software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; recorded and downloadable computer software for call center management and operation, namely, software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; recorded and downloadable computer software for providing customer service and customer support, namely, software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; recorded and downloadable computer software for managing and tracking customer service agent performance and workflow; recorded and downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded and downloadable computer software for providing post-call analytics to call centers and contact centers; recorded and downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded and downloadable computer software for providing real time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded and downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded and downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded and downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded and downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded and downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance

Message and conference call transcription services

Downloadable computer software application for accessing, managing, optimizing, updating and tracking multiple communications devices, namely mobile phones, computers and tablet computers used for VoIP conversations, telephone conversations, video calls, text messages and instant messaging and for computer system management and optimization

Software as a service and platform as a service featuring computer software platforms for accessing, managing, optimizing, updating and tracking multiple communications devices, namely mobile phones, computers and tablet computers used for VoIP conversations, telephone conversations, video calls, text messages and instant messaging and for computer system management and optimization

Scientific and laboratory instruments, namely, light scattering detectors for measuring and analyzing the molecular weight, size and structure of molecules and particles in liquids; scientific and laboratory instruments, namely, light scattering detectors for measuring and analyzing the molecular weight, size, and structure of synthetic polymers, polysaccharides, proteins, and biopolymers in liquids; scientific and laboratory instruments, namely, light scattering detectors for measuring and analyzing the concentration, viscosity, and molecular weight distribution of synthetic polymers, polysaccharides, proteins, and biopolymers in liquids; light scattering detectors for analyzing liquids; viscosimeters for measuring the viscosity of particles and molecules in liquids; refractive index detectors for measuring the concentration of particles and molecules in liquids.

Optical character readers; data processing apparatus; readers [data processing equipment]; scanners [data processing equipment]; digital scanners; raster image processor; electronic card for images processing; smart glasses (data processing); smart watches (data processing); computer hardware; computer memory devices; integrated circuit cards [smart cards]; sleeves for laptops; tablet computers; covers for tablet computers; stands adapted for tablet computers; flat panel display screens; flexible flat panel displays for computers; laptop computers; notebook computers; bags adapted for laptops; computer keyboards; mouse [computer peripheral]; computer programmes [programs], recorded; computer software applications, downloadable; black boxes [data recorders]; interactive touch screen terminals; humanoid robots with artificial intelligence; electronic sheet music, downloadable; smart rings (data processing); security tokens [encryption devices]; personal digital assistants [PDAs]; computer software platforms, recorded or downloadable; thin client computers; hand-held electronic dictionaries; computer screen saver software, recorded or downloadable; computer software, recorded; downloadable graphics for mobile phones; wearable computers; downloadable mobile phone software applications; downloadable emoticons for mobile phones; computer operating programs, recorded; large-screen liquid crystal displays [LCDs]; electronic diaries; LCDs [liquid crystal displays]; electronic pens; video printers; computer styluses; computer programs, downloadable; pedometers; handprint readers; facial recognition equipment; scales; bathroom scales; scales with body mass analyzers; portable digital electronic scales; smartphones; wearable activity trackers; cases for smartphones; covers for smartphones; protective films adapted for smartphones; transponders; equipment for communication network; modems; switchboards; transmitters of electronic signals; transmitting sets [telecommunication]; program-controlled telephone switching equipment; radios; telecommunication apparatus in the form of jewelry; selfie sticks for use with mobile phones; stands adapted for mobile phones; intercoms; wrist-mounted smartphones; digital photo frames; microphones; cabinets for loudspeakers; headphones; earphones; virtual reality headsets; car digital video recorders; set-top boxes; loudspeakers; portable media players; sound transmitting apparatus; camcorders; monitoring apparatus, other than for medical purposes; video monitors; audio interfaces; electric and electronic effects units for musical instruments; equalizers [audio apparatus]; security surveillance robots; wearable video display monitors; television apparatus; car televisions; ultra high definition televisions; liquid crystal display (LCD) televisions; selfie sticks [hand-held monopods]; cameras [photography]; thermal imaging cameras; selfie lenses; connected bracelets [measuring instruments]; gas testing instruments; digital weather stations; biochips; infrared detectors; air analysis apparatus; laboratory robots; teaching robots; optical lenses; materials for electricity mains [wires, cables]; USB cables; USB cables for cellphones; electronic key fobs being remote control apparatus; video screens; integrated circuits; electronic chips; touch screens; electric plugs; electric sockets; sensor; digital door locks; alarm central units; batteries, electric; battery chargers; power bank (rechargeable batteries).

Commercial information and advice for consumers in the choice of products and services; presentation of goods and services by electronic means, for television shopping and home shopping; providing online advertisement for third parties [by electronic communication]; provide advertising space by electronic or global information networks; providing business information services via internet; products sales information; ranking of products sales information; business advice and information; business affairs information; business data analysis; targeted marketing; compilation of information into computer databases; systemization of information into computer databases; updating and maintenance of data in computer databases; web indexing for commercial or advertising purposes; computerized file management; computers word processing; presentation of goods on communication media, for retail purposes; advertising; on-line advertising on a computer network; price comparison services; business information; commercial information and advice for consumers [consumer advice shop]; business management assistance; provision of an on-line marketplace for buyers and sellers of goods and services; sales promotion for others; marketing; provide marketing informations; procurement alcoholic beverages, for others [purchasing goods for other businesses]; provide marketing consultancy in the field of social media; outsourcing services in the nature of arranging procurement of goods for others; import-export agencies; search engine optimization for sales promotion; data search in computer files for others; accounting; business auditing; accounts auditing; accounting services for mergers and acquisitions; accounting for third parties; consulting and information concerning accounting; marketing in the framework of software publishing.

Telecommunication apparatus in the form of jewellery; selfie sticks for use with mobile phones; wrist-mounted smartphones; security surveillance robots; wearable video display monitors; selfie lenses; laboratory robots; teaching robots; computer styluses; computer programs, downloadable; downloadable emoticons for mobile phones; electric plugs; computer software, recorded; mouse [computer peripheral]; integrated circuit cards [smart cards]; notebook computers; laptop computers; bags adapted for laptops; sleeves for laptops; computer software applications, downloadable; tablet computers; pedometers; electric sockets; computer programs [downloadable software]; computer memory devices; computer programs, recorded; computer keyboards; computer operating programs, recorded; scales; modems; transponders; smartphones; network communication apparatus; cabinets for loudspeakers; loudspeakers; microphones; sound transmitting apparatus; television apparatus; camcorders; headphones; portable media players; digital photo frames; headsets; cameras [photography]; air analysis apparatus; gas testing instruments; integrated circuits; video screens; sensors; electronic chips; batteries, electric; computer hardware; smartglasses; smartwatches; wearable activity trackers; covers for smartphones; cases for smartphones; large-screen liquid crystal displays [LCDs]; electronic diaries; flat panel display screens; liquid crystal display [LCD] screens; intercoms; car televisions; touch screens; touch screen pens; electronic pens; flexible flat panel displays for computers; stands adapted for tablet computers; video image printers; stands adapted for mobile phones; USB cables; USB cables for cellphones; digital door locks; alarm central units; covers for tablet computers; black boxes [data recorders]; interactive touch screen terminals; humanoid robots with artificial intelligence; electronic sheet music, downloadable; smart rings; downloadable software applications for mobile phones; facial recognition apparatus; scales with body mass analysers; bathroom scales; protective films adapted for smartphones; audio interfaces; virtual reality headsets; car video recorders; set-top boxes; thermal imaging cameras; infrared detectors; digital weather stations; biochips; personal digital assistants [PDAs]; computer software platforms, recorded or downloadable; thin client computers; hand-held electronic dictionaries; computer screen saver software, recorded or downloadable; downloadable graphics for mobile phones; wearable computers; portable digital electronic scales.

Downloadable education and training content and materials, namely, articles, blogs, papers, course notes, documents, audio-visual presentations, downloadable multimedia webcasts, downloadable multimedia podcasts, and videos in the fields of business organization and restructuring, management restructuring, business leadership, workforce performance, employee productivity, human resources, corporate strategy, business succession, recruitment strategies, sales, public relations, customer relationship management, and social media networking; Downloadable education and training content and materials, namely, articles, blogs, papers, course notes, documents, audio-visual presentations, downloadable multimedia webcasts, downloadable multimedia podcasts, and videos all in respect of the impact of multi-generational workforces and millennials on businesses, educational institutions, governmental and community organizations.

Printed materials namely, brochures and course materials namely, handouts of slide presentations, all in the fields of business organization and restructuring, management restructuring, business leadership, workforce performance, employee productivity, human resources, corporate strategy, business succession, recruitment strategies, sales, public relations, customer relationship management, and social media networking; Printed materials namely, brochures and course materials namely, handouts of slide presentations, all in respect of the impact of multi-generational workforces and millennials on businesses, educational institutions, governmental and community organizations.

Downloadable computer application software for personal computers, mobile phones, portable media players, and handheld computers, namely, software for creating, editing, sharing and sending digital photos, videos, namely, movies, television programs and user uploaded video clips, images in the nature of photographic images and digital images, emojis, avatars, emoticons, text messages, audio in the nature of digital music files and voice messages, augmented reality content, namely, augmented reality games, and video games to others via the global computer network

Providing educational products, programs and services in the field of corporate directorship for current or aspiring directors who serve on the board of directors for either public, private, Crown or not-for-profit corporations, namely, providing association services promoting the interests of corporate directors in Canada, providing printed manuals, journals, workbooks, CD-ROM discs and downloadable training software, conducting seminars and workshops in the field of corporate directorship for corporate directors.

Computer software for accessing and searching online databases and websites using image capture; character recognition software; image recognition software; software for searching a user's mobile phone, computer, and tablet for data, graphics, files and images

Computer services, namely, providing a search engine for obtaining data, graphics, files and images using image capture; provision of Internet search engines; providing online, non-downloadable character recognition software; providing online, non-downloadable image recognition software; providing online non-downloadable software for using photographs and image scans to extract and retrieve of information and associated metadata of the text, faces, objects, scenery, events, and animals contained therein, by means of global computer networks; providing online, non-downloadable software for searching a user's mobile phone, computer, and tablet computer for electronic documents, graphics, files and images

Application software for providing consumers with information and specifications regarding optical lenses; application software for promoting optical lenses to consumers; computer software for providing consumers with information and specifications regarding optical lenses; computer software for promoting optical lenses to consumers; downloadable computer software for providing consumers with information and specifications regarding optical lenses; downloadable computer software for promoting optical lenses to consumers; downloadable application software for providing consumers with information and specifications regarding optical lenses; downloadable application software for promoting optical lenses to consumers