Downloadable software for surveying, tracking, gathering, monitoring, predicting and analyzing customer, employee, business and product data, namely, audio files, video files, digital images, and text to improve customer satisfaction, operational efficiency, employee productivity, business operations, and business productivity; downloadable software for tracking, gathering, monitoring, analyzing, and publishing feedback and reviews for commercial and advertising purposes in the field of social media; downloadable software for analyzing, responding to, and making process improvements to information stored in databases, namely, data in the field of social media; downloadable computer software using artificial intelligence and machine learning to detect patterns, predict behavior, and identify risks and opportunities to optimize customer, employee, business and product experience and improve business actions and decisions in the field of big data for business data analytics and user behavior analytics; downloadable computer software using artificial intelligence and machine learning to identify customer and employee needs and sentiment, to analyze customer and employee experiences, and to predict customer and employee behavior; downloadable software for gathering and aggregating information stored in databases, namely, data in the field of social media to resolve customer identities and provide a holistic view of a customer, business unit, and employee experience and journey in the field of big data for business data analytics and user behavior analytics; downloadable computer software for use in gathering and analyzing feedback from diverse customer and employee interaction channels to facilitate team and employee collaboration, communication and interaction; downloadable computer software for enabling solicitation of feedback from diverse channels to facilitate team and employee collaboration, communication and interaction; downloadable computer software for the integration of artificial intelligence and machine learning for use in text analytics to determine and take action based on topics and sentiment from customer and employee feedback in the field of big data for business data analytics and user behavior analytics; downloadable computer software for enterprise feedback management in the field of customer relationship management (CRM); downloadable computer software for application and database integration and management; downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content, namely, audio files, video files, digital images, and text; downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing text, audio files, video files, digital images, information and content in the field of social media; downloadable computer software using artificial intelligence for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content, namely, audio files, video files, digital images, and text; downloadable computer software for the provision of electronic digitizing and storage of document images, audio files, video files, and text; downloadable computer software for use in creation and storage of documents, business reports and business forms; downloadable computer software for use as an application programming interface (API) for use in the field of database integration; downloadable computer software platforms for business data mining; downloadable software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions and decisions along a customer and employee life-cycle and journey

Software as a service (SAAS) featuring software for use in surveying, tracking, gathering, monitoring, predicting and analyzing customer, employee, business and product data, namely, audio files, video files, digital images, and text to improve customer, employee, business and product satisfaction, operational efficiency, employee productivity, business operations, and business productivity; software as a service (SAAS) featuring software for use in surveying, tracking, gathering, monitoring, analyzing, and publishing feedback and reviews for commercial and advertising purposes in the field of social media; software as a service (SAAS) featuring software for analyzing, responding to, and making process improvements to information stored in databases, namely, data in the field of social media; software as a service (SAAS) featuring software using artificial intelligence and machine learning to detect patterns, predict behavior, and identify risks and opportunities to optimize customer, employee, business and product experience and improve business actions and decisions in the field of big data for business data analytics and user behavior analytics; software as a service (SAAS) featuring software using artificial intelligence and machine learning to identify customer and employee needs and sentiment, to analyze customer and employee experiences, and to predict and analyze customer and employee behavior; software as a service (SAAS) featuring software for gathering and aggregating information stored in databases, namely, data in the field of social media to resolve customer identities and provide a holistic view of a customer, business unit, and employee experience and journey in the field of big data for business data analytics and user behavior analytics; software as a service (SAAS) featuring software for use in gathering and analyzing feedback from diverse customer and employee interaction channels to facilitate team and employee collaboration, communication and interaction; software as a service (SAAS) featuring software for enabling solicitation of feedback from diverse channels to facilitate team and employee collaboration, communication and interaction; software as a service (SAAS) featuring software for the integration of artificial intelligence and machine learning for use in text analytics to determine and take action based on topics and sentiment from customer and employee feedback in the field of big data for business data analytics and user behavior analytics; software as a service (SAAS) featuring software for enterprise feedback management in the field of customer relationship management (CRM); providing temporary use of non-downloadable computer software for application and database integration and management; providing temporary use of non-downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content, namely, audio files, video files, digital images, and text; providing temporary use of non-downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing text, audio files, video files, digital images, information and content in the field of social media; providing temporary use of non-downloadable computer software using artificial intelligence for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content, namely, audio files, video files, digital images, and text; providing temporary use of non-downloadable computer software for the provision of electronic digitizing and storage of document images, data, namely, audio files, video files, digital images, and text; providing temporary use of non-downloadable computer software for use in creation and storage of documents, business reports and business forms; providing temporary use of non-downloadable computer software for use as an application programming interface (API) for use in the field of database integration; providing temporary use of non-downloadable computer software platforms for business data mining; software as a service (SAAS) featuring software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions and decisions along customer and employee lifecycle and journey

Downloadable Computer software for managing, processing and delivering electronic communications for use in the fields of marketing and advertising; email management tool, namely, computer hardware and computer software for creating, sending, and monitoring email campaigns; downloadable widget software program for sharing of textual, visual, or aural website content across social networks, blogs, and email, for use in the marketing and advertising fields.

Software as a service (SAAS) services featuring software for enabling businesses to define, implement, and execute customized and personalized communications, namely email, websites, mobile, social media, text and direct mail to consumers and customers across marketing channels.

Computer software and computer programs for use in creating, designing, developing, coding, deploying and maintaining web sites and web applications; computer software and computer programs for web application development, deployment and execution; business software, namely customer experience management software to create, deploy and manage advertising and marketing campaigns, and to gather and analyze customer intelligence; computer software development tools, namely computer software to enable software developers to create, edit, debug, maintain and provide technical support for customer experience management software; computer software, namely, e-commerce software to allow users to perform electronic business transactions via a global computer network; computer software and computer programs for use in vector graphical drawing and illustrating; computer software and computer programs for use in image editing and compositing; computer software and computer programs for use in page designing, layout and publishing; computer software and computer programs for use in producing and editing digital movies and video; computer software and computer programs for use in creating, editing, sharing and distributing Portable Document Format (PDF) files; computer software and computer programs for use in creating and editing cinematic visual effects and motion graphics in television, film and video production; computer software and computer programs for use in enhancing the capabilities of web browser software; computer software and computer programs for use in designing and developing interactive game software; application development software, namely, computer software and computer programs for use in generating, creating and defining user interfaces and procedural logic for applications and for connecting those user interfaces and procedural logic into enterprise data systems; computer software and computer programs for use in recording, editing, mixing, restoring, converting, equalizing, compressing, mastering, and producing digital audio files; computer software and computer programs for use in viewing, editing, manipulating, enhancing, processing, producing and finishing digital film; computer software and computer programs for use in color correction, grading and color management of digital images and digital film; computer software and computer programs for use in managing, browsing, searching, organizing, viewing and accessing digital photos and graphic designs; computer software and computer programs for use in ingesting metadata, logging and transcoding video footage in video production and post-production; file management software for opening and converting photographic, digital, and graphic images, data, text, documents, audio, video, multimedia works, and recorded information to various file formats; computer software for project management, asset management, file management, collaborative workflow, file sharing and file transfer in the fields of graphic design and publishing via computer networks, wireless networks and global communication networks; computer software to search, preview and track changes in electronic documents and files; computer software and computer programs to search, preview and track changes in electronic documents and files; computer software platform for making fonts available for use on web sites; downloadable electronic publications, namely, user manuals and instructional books featuring information in the fields of computer software, desktop publishing, digital publishing, electronic publishing, printing, graphic design, digital imaging, digital photography, web production and publishing, and digital audio and video production; database synchronization software

Advertising and marketing consulting services for others, namely, providing advertising and marketing services for managing, distributing and serving advertising content, improving ad targeting, facilitating buying and selling advertising, providing real-time reporting, and forecasting, managing, monitoring, executing and optimizing the performance of advertising and marketing campaigns; computerized database management; providing online searchable databases in the field of advertising and marketing campaign analytics; conducting business and market research surveys; preparing business reports electronically relating to customer and employee satisfaction and attitude, organizational climate and effectiveness, and the use of web sites; providing business intelligence services in the field of advertising and marketing campaign analytics

Logiciels; logiciels de gestion de contenu en ligne, y compris données, documents, fichiers, informations, textes, photos, images, graphismes, musique, contenu audio, vidéo et multimédia; logiciels d'application; logiciels de gestion de contenus, de bases de données et d'applications; logiciels informatiques pour la conception, le développement et l'édition collaborative de contenus de sites Web et la gestion de sites Web; logiciels pour administrer, mémoriser, accéder, trouver, catégoriser, rechercher, archiver et émettre des fichiers numériques, des données, des documents, des images, des fichiers audio, des vidéos et des films; logiciels d'exploitation de serveurs de sites à accès limité (Intranet ou extranet) ou à accès universel (Internet); disque compact, DVD, CD-ROM ou tout support matériel, contenant des logiciels pour administrer, mémoriser, accéder, trouver, catégoriser, rechercher, archiver et émettre des fichiers numériques, des données, des documents, des images, des fichiers audio, des vidéos et des films.

Services de traitement et gestion de données par ordinateur; Services de traitement et gestion de fichiers de données multisites; gestion de bases de données informatiques.

Computer software and computer programs for use in creating, designing, developing, coding, deploying and maintaining web sites and web applications; computer software and computer programs for web application development, deployment and execution; business software; computer software development tools

Advertising and marketing consulting services, namely, providing advertising and marketing services for managing, distributing and serving advertising, improving ad targeting, facilitating buying or selling advertising, providing real-time reporting, and forecasting, managing, monitoring, executing and optimizing the performance of advertising and marketing campaigns; computerized database management; providing online searchable databases in the field of advertising and marketing campaign analytics; conducting business and market research surveys; preparing business reports electronically relating to customer and employee satisfaction and attitude, organizational climate or effectiveness, and the use of web sites; providing business intelligence services in the field of advertising and marketing campaign analytics