Downloadable computer software platforms for call center and business unified communications, namely, for calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications, databases and service desk; Downloadable software in the nature of a mobile application for call center and business unified communications, namely, for calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications, databases and service desk;

Software as a service (SAAS) featuring software for call center and business unified communications, namely, for calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications, databases and service desk; unified communications as a service (UCAAS), namely, providing online non-downloadable computer desktop software for call center and business unified communications for calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications, databases and service desk; contact center as a service (CCAAS), namely, providing online non-downloadable computer desktop software for call center and business unified communications for calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications, databases and service desk; communications platform as a service (CPAAS), namely, providing online non-downloadable computer desktop software platforms for call center and business unified communications for calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications, databases and service desk

Application service provider (ASP) featuring software for use in providing customer interaction management and for productively monitoring and managing customer engagement and enhancing customer experience; and for use in providing call center communications, operations and management; and for use in providing call center and telecommunications functionality, namely, predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing systems; providing a cloud based software service for customer experience, management infrastructures, and management of customer service;

Application service provider (ASP) featuring software for use in providing customer interaction management and for productively monitoring and managing customer engagement and enhancing customer experience; and for use in providing call center communications, operations and management; and for use in providing call center and telecommunications functionality, namely, predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing systems; providing a cloud based software service for customer experience, management infrastructures, and management of customer service;

Computer services, namely, acting as an application service provider in the field of information management to host computer application software for the purpose of providing call center inbound and outbound call management, call routing, call queuing, queue monitoring, ring groups and skills-based routing, and call center agent monitoring; platform as a service (PAAS) featuring computer software platforms for conducting call center operations and call center management for businesses; platform as a service (PAAS) featuring computer software platforms for inbound and outbound contact center operations; platform as a service (PAAS) featuring computer software platforms for call center operations and management; platform as a service (PAAS) featuring computer software platforms for use in omnichannel contact centers and unified communication environments for orchestration and management of all interactions; software as a service (SAAS) services featuring software for inbound and outbound contact center operations; software as a service (SAAS) services featuring software for conducting call center operations and call center management for businesses; software as a service (SAAS) services featuring software for call center operations and management; software as a service (SAAS) services featuring software for use in omnichannel contact centers and unified communication environments for orchestration and management of all interactions; providing online non-downloadable computer software platforms for providing call center inbound and outbound call management, call routing, call queuing, queue monitoring, ring groups and skills-based routing, and call center agent monitoring.

Controls for electric motors, for use in relation to the following goods: electrical motors and electric propulsors; batteries and accumulations and charging devices therefor; computers; electronic control devices and on-board computers, for use in relation to the following goods: electrically powered bicycles or electric bicycles; remote controls and remote control apparatus, for use in relation to the following goods: motorised bicycles and electric bicycles; electricity indicators, for use in relation to the following goods: electric cycles; apparatus for navigation, for use in relation to the following goods: motorised bicycles and electric bicycles; computers for bicycles, computers for measuring the most different physical dimensions of a bicycle; measuring apparatus and instruments, in particular for sports and leisure purposes, solely for motorised bicycles and electric bicycles.

Brakes, gears and electrical propulsion units, for use in relation to the following goods: bicycles with electric drives and electric bicycles; electric motor units for bicycles and electric motors for electric bicycles, and controllers for the aforesaid goods, attachments for these products and accessories for the aforesaid goods, the aforesaid goods included in class 12.

Advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion

Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management

Designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion

Telecommunications services, namely, voice over internet protocol (voip) services

Artificial limbs; automated artificial limbs; prosthetic limbs; prosthetic hands; parts and fittings for all the aforesaid goods.

Software as a Service (SAAS) services featuring software using artificial intelligence for others to gather, analyze, and use data about their customers; providing temporary use of on-line non-downloadable software to gather, manage, analyze, and report data for use in the field of customer relationship management (crm).

Computer software for interactively obtaining, managing and directing real-time customer, consumer and employee requests and feedback through channels such as social media applications, mobile applications, texting, email, kiosks, and web channels and directing input to executives, business managers and front-line staff who can engage, act, resolve, respond and bring to closure customer, consumer and employee requests and feedback in real-time.

Software as a service (SaaS) namely, the provision of computer software in a computer network hosted environment for interactively obtaining, managing and directing real-time customer, consumer and employee requests and feedback through channels such as social media applications, mobile applications, texting, email, kiosks, and web channels and directing input to executives, business managers and front-line staff who can engage, act, resolve, respond and bring to closure customer, consumer and employee requests and feedback in real-time.